Resume

Sign in

Engineer Manager

Location:
San Jose, CA
Posted:
July 22, 2020

Contact this candidate

Resume:

Michael Pratali

**** ********* ******* *** #* San Jose, Ca 95126

Cell 707-***-****

ader54@r.postjobfree.com

** ***** ** */ ****** analyst/management/project management experience. Seasoned independent consultant served clients in sectors: Information Technology, Finance, Banking, Insurance, Academia, Government, Healthcare, and Telephony. Clients have included: HP and CISCO Systems (recently), AT&T, Blue Cross and Blue Shield Companies, BellSouth, and Bank of America. Most recently, worked with United Health on stabilizing and expanding their Health Information Exchange. Expert methods, process, operations, business, technical analysis skills, as well as project management, client relations, executive interfacing and direct support, program management, dealing with all levels of personnel in a variety of settings utilizing various technologies. Authorized to work in the US for any employer

Team Lead: 6/2010 to present British Technologies (BT) Duncaster UK

Desktop support Bank deployments both branch and corporate facilities– active repair on demand kiosk. Apple bar type setup. General phone and computer service and conductivity and procurement. Lead staffed and prepared budget for a team of 50 employees at top computer firm. Staffing issues and all support conductivity. Complete follow through of inventory and repairs back to vendors with complete tracking and checks and balances.

Control of Active directory groups and policies for end user support. Administer and maintain Vpn, 3rd party authentications. Maintained sans, nas equipment in DC's.

Apple conductivity integration with current Cisco back-boned systems. Apple repair, configurations and security. Hfs MaxOs iOs daily operations and configurations. Jamf deployments. Keychain issues. Full use of MS BitLocker encryption HD and work arounds.

Imaging ghosting and automation of all major os with manual setup of ad-hoc versions or unique setups. Setup training and cross training for staff and worked as a team through migration of thousands of computers. Via automation or ad-hoc manual. Kept up with Sccm pushes of Symantec AV and other AV software solutions for security and protection.

Cycle of new procurement and inventory tracking and asset management. Linux and Ubuntu tie installation. Installed Citrix and worked with Citrix conductivity in lan and wan environments. Configurations in windows, Mac OsX, certificates and permissions for Citrix functionality.

Conductivity setup of any and all peripherals including av/ web based conferencing to Cisco telepresence equipment, printers and group printing.

Worked in ten data centers, security with biometrics and man-traps, rack and stacking equipment along with test equipment for cabling and drops.

Webex, cucm telephony, Zoom deployment and security along with end user assistance on this Saas platform.

Worked on many ticketing systems such as Jira, Zendesk HubSpot and ServiceNow.

Hands on for suggesting equipment to better fit end users experience. I also handled ordering tracking, asset management and placement into correct cost center. Handed out and processed Phones, iPad, iPhone deployment and asset inventory and control.

Working with local lecs and national carriers for procurement and provisioning phones and ad-hoc devices like phones, iPads HotSpots etc. Initiated, modified OOC (out of country) request for data while traveling. Handled any issues with the national carriers either through telephone or online account Api. Tracked requests and followed up once the client returned to USA.

SLA monitoring between corporate and national vendors. Add move change request via a ticketing system that tracks from purchasing to end user and all appropriate cost center transactions.

Dell, Lenovo, IBM, HP, certified hardware repair and service control.

Static bios and automated scripting bios updates and performance modifications. - Testing bios for drivers for proper conductivity within both pc and server devices.

Actively worked in a DC environment utilizing sniffers, packet tracing. Used and own oscilloscopes and dvoms. Proficient in board level micro-soldering and repair.

Senior engineer for Bank of America VoIP deployment on both Consumer Banking and Enterprise deployments

Engineer for Access Engineering group -Routers and Switches- for Bank of America VoIP rollouts.

Trunking and demarks for banking facilities

Setup of severs in Data center and IVR equipment.

Lead field engineer for GTPO project for Bank of America VoIP rollouts.

Part of the team that transformed 100,000+ legacy TDM phones in multiple sites to VoIP utilizing various configurations and Call manager, Call manager Unity. MAC for Avaya phone systems.

Escalation point for engineer team when dealing with Cisco Call Manager site builds including BAT file loads.

Developed and implemented automation tools that created BAT file configurations. This automation enabled just one engineer to configure over 5000 Cisco phones per week, across 4 different Cisco Call Manager clusters with a defect rate of less than 1% percent.

In depth knowledge and troubleshooting experience of Cisco VoIP solutions in an Enterprise environment.

Deployed and maintained wireless access points in a converged network to extend the functionality of the existing VoIP infrastructure to include VoWLAN.

Bank of America Home Loans Countrywide Financial With BTrouters, switches, ios updates and transformation to VoIP system. Inventory and guided delivery and teams to deal with installation. Worked with the bank to make sure they had 99+ uptime during migration. We had teams of people doing work with the understanding of mission critical importance of full up time. We never saw a failure. We only knew isssues that would be promptly resolved and delt with!

Clients and tasks expressing knowledge and professionalism: With BT

2016 Clorox WiFi RFID Inventory – Handled all logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system, JCPenny WiFi RFID Inventory --Handled Team of 15 installers and logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system, Bestbuy led team of 25 in the rollouts and configurations of VoIP hardware and software, Deloitte & Touche LLP WiFi team of 10 for roll out of WiFi in multiple locations and buildings and preformed security sweeps and integrity, Bank One VoIP WiFi conversion, added new equipment and hardware update along with multi user roll out and training

2015 -With BT -Walmart WiFi RFID Inventory- Handled Team of 15 installers and logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system,

101st Airborne Division Fort Campbell Hopkinsville,Kentucky, and Clarksville,Tennessee Personally installed a wireless bridge with a four mile gap that I was the third company to go out and attempt the installation. All tasks completed safely, on time and on budget or under.

2013-With BT Baker Hughs Oil, Shell Oil- WiFi RFID Inventory Great project. Private helicopter oil rigs. Bridge WiFi and Wan configurations along with VoIP. RFID for inventory an WiFi Aps for comms. Added and configured APs where needed along with multiple locations with new demark location extensions to IDF or MDF.

Deployment configurations of systems to major companies in the USA and foreign countries.

In depth knowledge and troubleshooting experience of Cisco VoIP solutions in an Enterprise environment.

Engineer for Access Engineering group -Routers and Switches- for Bank of America VoIP rollouts.

Lead field engineer for GTPO project for Bank of America VoIP rollouts.

Engineer for Enterprise group for Bank of America VoIP rollouts.

Transformed 54,000+ legacy TDM phones in multiple sites to VoIP utilizing various configurations and Callmanager 3.3 and 4.1, Callmanager Express, Unity 4.0 and Unity Express.

Escalation point for lower level engineers when dealing with CCM site builds including bat load.

Developed and implemented automation to program sites and phones for different call managers across the wan. Served as Consumer lead engineer for Bank of America VoIP rollouts.

Resolved implementation issues for a national network infrastructure during the installation and implementation period resulting in quicker implementation through technical training and mentoring.

Provided peer review of network configurations to ensure accuracy and standards compliance in an enterprise class converged networking environment.

Extensive experience in configuring Cisco Enterprise to SOHO class routers as well as Cisco mid-level to enterprise class switches.

Utilized knowledge of network devices to design and implement hardware and software solutions for individual and multi site changes and additions.

Deployed and maintained wireless access points in a converged network to extend the functionality of the existing VoIP infrastructure to include VoWLAN.

Deployed and maintained wireless bridges to extend functionality to remote locations.

Summary of Employment:

6/2010 to present British Technologies (BT) Systems Analyst/Data Engineer

3/2006 to 6/2010 Spherion Plano- Tx Systems Analyst/Data Engineer

3/2004 to 2/2006 Technisource Plano Tx Programmer/Analyst Support, Level 3

5/2000 to 2/2004 IntelliMark Dallas FT Tx Programmer/Analyst Support, Level 1,2

Certificates – confirm status some taken but expired:

A+, MCSE, Network+,CNA, Apple Certified.Experience in Networking Healthcare

MOS – 77-727 Office, Access, Excell.

Won the Presidential Award of Excellence three times during my tenor at Sperion.

Won the Presidential Award of Merit three times during my tenor at Sperion.

Volunteering and hobbies: Respected BMW enthusiast on Bimmerfest web site. Offing help and guidance to fellow BMW owners and operator. User name ca2014mp2.

References upon request:

Hobby: board level repair of phones and laptops. Micro soldering.



Contact this candidate