Manager Engineering
Resume:
Byron Terry
**** ********** *****, **********, ** 60446
********@*****.***
Summary
Detail oriented and results driven professional with strong business acumen. Possess over 12 years’ experience as a competitive analyst including serving as a project manager for Nokia.
Key Skills
Proven leadership skills
Strong business acumen
Good multi-tasking skills with ability to work in fast paced environments
Exceptional documentation creation abilities
Experience applying analytical and critical-thinking skills
Detail oriented
Excellent communication and interpersonal skills
Proficient in Microsoft Office Applications
Professional Experience
CTDI, Joliet, IL
Repair Operations Manager January 2019 – Present
Oversee and supervise production and technical aspects of all activities within the repair department
Supervise production, quality, performance, safety, and turnaround time in repair department
Communicate with customers and various levels of management to resolve repair issues
Manage reports, statistical analysis, and daily P&L tracking/reporting
Train and support Section Heads/Supervisors in all areas of the branch as well as department
procedures and expectations
Accountability for employee's productivity
Counsel department employees on performance deficiencies when necessary and document all
counseling appropriately
Input of ideas for continual improvement of processes
United Electronics Group, Elk Grove Village, IL
Research Engineer March 2015 – September 2018
Developed best practice repair techniques that enhanced production efficiency
Managed smartphone mainboard repair technicians by providing technical support
Developed and implemented technical training infrastructure which enhanced the technical proficiency and troubleshooting skills of technicians
Conducted research which improved mainboard repair success by more than 50%
Reduced device warranty returns by designing and building test fixtures to assist the technical services team with quality control testing of mobile devices
Ensured parts quality and reliability during NPI (New Product Introduction) process by conducting thorough PPAP (Production Part Approval Process)
Addressed and resolved parts quality and specification consistency shortcomings by communicating problem areas with parts suppliers
Supported high quality production standards by producing high detail level engineering documentation, technical support guides, and quality control testing documentation
Byron Terry Page 2
Reduced RF testing failure rate dramatically by implementing repair process improvements, technical troubleshooting documentation, and identifying non-conforming repair parts
HERE (former subsidiary of Nokia), Chicago, IL
Competitive Benchmarking Manager January 2014 – March 2015
Provided informative competitive landscape insight by developing and directing competitive analysis projects for mapping and other software platforms
Ensured competitive analysis projects had proper scope by collaborating with product stakeholders, user experience teams, marketing intelligence, and development teams
Constructed projects which specifically underlined the performance of “dark horse” products to ensure internal stakeholders had insight into potential future competitive threats
Developed competitive analysis projects that company leveraged for developing competitive strategies across different product categories
Reduced inefficiencies by detecting and preventing unnecessary redundant competitive analysis projects across the organization
Prioritized and managed competitive benchmarking activities across a wide range of products, platforms, and competitors
Identified, cost compared, selected, and managed external vendors for competitive analysis projects as needed
Managed a budget for internal and external competitive analysis activities
Prepared written documentation and or PowerPoint presentations of all testing/benchmarking analysis and presented results to internal stakeholders
Streamlined competitive analysis budget by internally engineering benchmarking methods and procedures whenever possible
Motorola Mobility, Libertyville, IL
Senior Competitive Intelligence Analyst September 1999 – January 2014
Produced detailed PowerPoint competitive analysis reports for mobile devices
Provided crucial engineering insight into competitors overall designs and feature sets
Performed reverse engineering procedures on various competitor products to assist in generating competitive analysis reports
Strengthened understanding of Motorola’s products strengths and weaknesses, which influenced decision making for products in development
Revealed industry circuit design redundancy or innovation by producing block diagrams of electronic circuitry in competitor mobile devices
Evaluated and documented engineering principles, materials used in construction, and manufacturing procedures for competitor products
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