Customer Care Executive

CURRICULAM VITAE

REEMA CHAUHAN

Sec-**,Near G Block.

Noida ( G..B Nagar ) 201301

Mob: - 935-***-****

Mail-ID: **************@*****.***

OBJECTIVE:-

Seeking a position in a reputed organization, where I can portray my skills and the organization growth, subsequently grow myself professionally in the process.

ACADEMIC QUALIFICATIONS:-

10th Passed From U.P BOARD

12th Passed from U.P BOARD

Graduate from (Veer Bahadur Singh Purvanchal University). .

STRENGTHS:-

Excellent in Intercommunication skills.

Punctuality & Discipline.

Never give up Attitude & always ready to take a challenging task.

WORKING EXPERIENCE:-

I have 7 month experience as customer care executive (Eureka out sourcing solution) since July 2013th to Jan 2014.

I have 3 year experience as Sr. customer care executive (in I energizer) since Jan. 2014 to sep.2017.

I have 1.5 year experience as Subjects Matter Expert ( in Ienergizer) since oct 2017 to Dec.2018.

I have 1.5 year experience as MIS executive ( in Ienergizer) since Jan 2019 to may 2020.

Responsibility:-

Daily tickets Report & Review.

Prepare usage report and share with client on daily, weekly and monthly basis.

Preparing Dashboards on weekly & monthly basis.

Preparing SLA Report on daily & weekly basis.

Adhoc reports as per management requirements

Preparing Score card & fortnightly report every month as per Ops performance.

PERSONAL PROFILE:-

Father’s Name : Sh. Lal Bihari Chauhan

Date of Birth : 15/08/1987

Nationality : Indian

Sex : Female

Marital Status : Unmarried

Language Known : Hindi & English

Hobbies : Cocking, listening music & Gardening

DECLARATION: -

I honestly declare that the above mentioned details are true to the best of my

Knowledge and I'll put my best to attain perfection in any work assigned to me.

Place: Date

(Reema Chauhan. )

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