Customer Service Manager

Medhane(Danay) Elias

**********@*****.*** 404-***-****

Career Objective:

Looking for an opportunity to apply knowledge gained through a bachelor's degree in finance, as well as real-life work experience, to acquire an entry-level position where through hard work one can grow within an organization.

Skills:

● Customer Service

● Proficient with Microsoft Office(Excel, Word, PowerPoint)

● Leadership/Responsibility

● Time Management

● Self-Motivated

● Hardworking

Education:

1/17-7/20 Bachelor of Business Administration in Finance Kennesaw State University

- Graduated in July 2020, maintained a 3.7 GPA Kennesaw, Georgia Experience:

9/17 to 2/20 Move Captain/Training&Dispatch Manager at College Hunks Clarkston, Georgia

● Trained to fill out state contracts for move jobs

● Learned how to drive large moving trucks

● Gained leadership skills by efficiently leading move teams to get jobs done daily

● Managed and performed the training program for on-boarding employees 4/20-Current Guest Service Associate at RaceTrac Norcross, Georgia

● Learned to strive in a fast paced team orientated work environment

● Provided excellent customer service to all guest

● Maintained a clean and presentable store at all times 5/17 to 9/17 LifeGuard at Pyramid Pool Lawrenceville, Georgia

● Managed large crowds of people with mostly children

● Learned to solve conflicts and problems between people 1/17 to 5/17 Campus Telephone Operator at KSU Kennesaw State University

● Managed customers calling at a time of anger or confusion Kennesaw, Georgia

● Improved speed with computers

4/15 to 12/16 Sandwich Artist/Cashier at Subway Stone Mountain, Georgia

● Learned responsibility by handling money during day and depositing cash at the end of the day

● Maintained a clean and presentable store at all times

● Learned excellent customer service skills

Other Activities:

● Learned the value of community service while helping out in the library as high schooler

● Was part of the varsity football and track team at Parkview High School References:

● References available upon request

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