Mechanical Engineer Customer Care

CURRICULUM VITAE

PERSONAL DETAILS

NAME: AHMED YAW-AMOAKO KHALID

DATE OF BIRTH: 24 JUNE 1982

NATIONALITY: GHANAIAN

LANGUAGE: ENGLISH

ADDRESS: CENTRAL WORKSHOP, EL-SEIF ENGINEERING CONTRACTING CO., KHALID BIN AL WALEED ST, AL HARAM AREA, PO BOX 2774, RIYADH 11461, KINGDOM OF SAUDI ARABIA TELEPHONE: 059*******

EMAIL: *********@*****.***

EDUCATIONAL BACKGROUND

2006-2008: BACHELOR OF TECHNOLOGY IN AUTOMOTIVE ENGINEERING(BTECH) KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY (KNUST)/ SCHOOL OF ENGINEERING HO POLYTECHNIC.

2001-2004: HIGHER NATIONAL DIPLOMA IN AUTOMOTIVE ENGINEERING. SCHOOL OF ENGINEERING KUMASI POLYTECHNIC.

1996-1998: BASIC EDUCATIONAL CERTIFICATE

COMPUTER LITERACY

AUTOMATE

AUTOCAD

MICROSOFT WORD, EXCEL, POWER POINT, ACCESS

WORKSHOP INFORMATION SYSTEM (WIS) AND SOFT CORE

ADDITIONAL INFORMATION

MAY 2019: MEMBER OF SAUDI COUNCIL OF ENGINEERS

SEPTEMBER 2019: ATTENDED A TRAINING COURSE ON QUALITY ASSURANCE/QUALITY CONTROL

MAY 2010: ATTENDED SEMINAR ON CUSTOMER CARE.

SEPTEMBER 2011: ATTENDED A TRAINING PROGRAM ON NEW ENGINES AND TRANSMISSION FOR MERCEDES VEHICLES

AREA OF COMPETENCE

TEAM PLAYER

WORKING EFFECTIVELY AND EFFICIENTLY WITH LESS SUPERVISION INJECTING MORE CREATIVITY AND INNOVATION IN PROBLEM SOLVING VERY HARDWORKING

WILLING TO ACQUIRE MORE KNOWLEDGE

WORK EXPERIENCE

JOB TITLE: ENGINEER (MECHANICAL ENGINEER- GENERAL) INSTITUTION: EL-SEIF CONSTRUCTION COMPANY LIMITED

DURATION: 2018 TO DATE

RESPONSIBILITIES: GENERATE WORK ORDER, INSPECT COMPLETED EQUIPMENT FOR QUALITY REPAIR, SUPERVISE WORKSHOP SUPERVISOR, GENERATE WEEKLY AND MONTHLY REPORT ON STATUS OF EQUIPMENT AND VEHICLES RECEIVED AT WORKSHOP JOB TITLE: DISPATCHER/ DRIVER (ARAMCO)

INSTITUTION: AIMS INTERNATIONAL SAUDI ARABIA

DURATION: 2015-2017

RESPONSIBILITIES: DRIVER UNDER ARAMCO

JOB TITLE: SERVICE ADVISOR

INSTITUTION: AUTO PLAZA LIMITED (DEALERS IN HYUNDAI AND RENAULT) DURATION: 2014 - 2015

RESPONSIBILITIES: INSPECT AND GENERATES WORK ORDER, LIAISE BETWEEN CUSTOMER AND WORKSHOP, UPDATE CUSTOMER, ENSURE CUSTOMER SATISFACTION, GENERATE WEEKLY REPORT, FOLLOW UP ON OLD CUSTOMERS, AND ATTEND TO CUSTOMER COMPLAINS.

JOB TITLE: ASSISTANT WORKSHOP ENGINEER

INSTITUTION: CHOCHO INDUSTRY

DURATION: 2013- 2014

RESPONSIBILITIES: SERVICING AND REPAIR OF PUMPS, INSPECTION AND MAINTENANCE/REPAIRS OF BOILER, CAUSTIC SODA VESSEL, CRUTCHER ETC. INSPECTION AND LUBRICATION OF CONVEYORS, PLODDER, CUTTER, STAMPER ETC. OPERATE MACHINES IN THE PRODUCTION OF SOAP, ASSIST IN THE INSTALLATION OF NEW EQUIPMENT. JOB TITLE: SERVICE ADVISOR

INSTITUTION: SILVER STAR AUTO LIMITED (MERCEDES BENZ) DURATION: 2011-2013

RESPONSIBILITIES: INSPECT AND GENERATE WORK ORDER,LIAISE BETWEEN CUSTOMER AND WORKSHOP, UPDATE CUSTOMER, ENSURE CUSTOMER SATISFACTION, GENERATE WEEKLY REPORT, FOLLOW UP ON OLD CUSTOMERS, AND ATTEND TO CUSTOMER COMPLAINS. JOB TITLE: DIALOGUE(DIAGNOSIS ROOM MANAGER)

INSTITUTION: SILVER STAR AUTO LIMITED. (MERCEDES BENZ) DURATION: 2010-2011

RESPONSIBILITIES: CARRY OUT DIAGNOSIS WITH DIAGNOSIS MACHINE, EXPLAIN FINDINGS TO CUSTOMER, AND SEND THE RESULT TOGETHER WITH THE JOB CARD TO THE WORKSHOP. JOB TITLE: WORKSHOP TECHNICIAN

INSTITUTION: SILVER START AUTO LIMITED. (MERCEDES BENZ) DURATION: 2009-2010

RESPONSIBILITIES: CARRY OUT SERVICING, CARRY OUT PRE DELIVERY INSPECTION, ENGINE OVERHAULING,SUSPENSION REPAIR, GENERATION OF TECHNICAL REPORT. JOB TITLE: WORKSHOP MECHANIC

INSTITUTION: SILVER START AUTO LIMITED. (MERCEDES BENZ) DURATION: 2007-2008

RESPONSIBILITIES: UNDERSTUDYING ALL GROUP LEADERS IN THE WORK SHOP: A. SERVICING AND PRE DELIVERY INSPECTION GROUP, B. SUSPENSION AND TRANSMISSION GROUP, C. ENGINE OVERHAULING GROUP, D. ELECTRICAL AND AIR-CONDITIONING GROUP. UNDERSTUDYING OF RECEPTION PROCEDURES.

JOB TITLE: SHUTDOWN TECHNICIAN

INSTITUTION: GHANA TEXTILE PRINTING COMPANY LTD (GTP) DURATION: 2006-2007

RESPONSIBILITIES: SERVICING AND REPAIR OF ENGINEERING EQUIPMENT. JOB TITTLE: WORKSHOP TECHNICIAN

INSTITUTION: GHANA ATOMIC ENERGY COMMISSION

DURATION: 2006-2007

RESPONSIBILITIES: SERVICING AND REPAIRS OF ENGINEERING EQUIPMENT. JOB TITLE: RELIGIOUS AND MORALE STUDIES TUTOR

INSTITUTION: NATIONAL SERVICE

DURATION: 2004-2005

RESPONSIBILITIES: TEACH RELIGIOUS AND MORAL STUDIES

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