Network Engineer Desktop Support
Resume:
Llewellyn Wilkerson (Chuck)
Garland, TX 75044
Home 214-***-****
*********.*****@*****.***
CAREER SUMMARY
A highly motivated I.T. Professional, in search of a Network Support position where my creative nature and education will be given the opportunity to continue to grow within the company and thereby enhancing the company global objectives.
EDUCATION
Certified Cisco Network Associates CCNA (2007).
Certified Cisco Network Professional CCNP (2009).
Written Certified Cisco Internetwork Expert CCIE (2019)
Juniper Network Certified Internetwork Associate JNCIA (2015)
Northlake Junior College pursed Network Administrator/Support
(August 2005)
Jefferson State Junior College, Majoring in Telecommunications
(August/1998- September 1999)
SKILLS: LAN/WAN Network connectivity, TCP/IP, VLANS, ACL-list, IP Subnetting, CAT 5 cables, Installing and configuring Cisco Routers & Switches IOS 12.x, Juniper SRX650, SRX240, SRX100 Firewalls, Juniper EX4200 and EX2200 Switches, Tasman, CSU/DSU WIC, Cisco 5508 Wireless controllers, Cisco ASA, Remedy, Lotus Notes, Virtual Tech and CM ticketing system, Orion Solarwinds, SMARTS and LiveNX monitoring system.
Have an excellent understanding of how the OSI model works and how to configure different protocols; such as RIP & RIPv2, OSPF, EIGRP, HSRP, QoS and BGP. Also, efficient with Layer two technologies VTP, PVST, RPST. MPLS.
PROFESSIONAL EXPERIENCE
Pan-American INS Richardson TX
Sr. Network Engineer
Essential Functions (April 1 2017 – Present)
• Configure and test new sites implementation.
• Configure and test new Data Center equipment and redundancy implementation.
• Work as a team player to with the InfoSec, System Admins and other departments to help
Implementing and make any network changes.
• Identify, diagnose, and resolve network problems using LiveNX and SNOW ticketing system.
• Create Visio and document any new network sites that I bring up into production.
• Work projects that consist of bring up added redundancy at existing sites, Disaster Recovery with
SunGard, and any new network changes that need to be implemented.
• Excellent interpersonal, communication, and thrive in a collaborative team environment.
• Follow process and procedures utilizing the companies change control process in order to
ensure compliance with the organizations data center and security standards.
XTOEnergy/Exxon Mobile,Fort Worth TX
Network Analyst
Essential Functions (June 3 2013 – May 2017)
• Configure and test Data Center Nexus Implementation.
• Identify, diagnose, and resolve network problems.
• Create Visio and document any new network sites that I bring up into production.
• Work projects that consist of bring up DMVPN, testing Nexus 7k, 6k, 5k, and 2k. IOS 12. x
and NX-OS software upgrades,
• Excellent interpersonal, communication, and thrive in a collaborative team environment.
• Follow process and procedures utilizing the companies change control process in order to
ensure compliance with the organizations data center and security standards.
• Participate in 24x7 on-call rotation.
• Participate in troubleshooting NOC related issues.
• Other duties as assigned or as situation dictates.
Belo Corp Dallas, TX
Network Engineer
Essential Functions (May 4 2010 – May 25 2013)
• Configures, tests, and maintain LAN/WAN equipment and related services.
• Create and maintain comprehensive documentation for all implemented networks.
• Daily maintenance and problem resolution, IOS 12. x and software upgrades,
and routine network hardware configuration.
• Excellent interpersonal, communication, and thrive in a collaborative team environment.
• Proficient documentation skills utilizing MS Word, and Visio.
• Participate in 24x7 on-call rotation.
• Obtain and maintain required certifications for partnership with key vendors
• Other duties as assigned or as situation dictates.
Citigroup, Irving, TX
Cisco Network Specialist Tier I-II (September 2007- 2009)
A Financial Services Company
Monitor multiple monitoring platforms and react to alerts via SMARTS.
Working with Network Engineers to ensure our support service stay current.
Ability to influence and improve Citigroup’s Network Operation practices and technologies.
Configure Cisco Catalyst Switches, Routers, and Tasman.
Hardware Cisco 7500, 7200, 5000, 3600, 2600, Catalyst 6500, 2980.
Provide Level 2 LAN/WAN support, perform hands on problem determination, manage break fix vendor/carrier problem.
Fish & Richardson Law Firm, Dallas, TX
Contractor for Robert Half
Desktop Engineer\LAN Assists (August 2006 )
Software and Hardware upgrades on IBM Thinkpads, Dell, Compaq, HP & other PCs.
Configure users Blackberry with enterprise activation to connect to BES server.
Install, configure and troubleshoot Microsoft Office software such as Outlook 2000-2003
Install local & network printer drivers.
Replace hardware such as DVD-RW, CD-RW, Hard drives, RAM, Ghost Images.
Assist with installing Servers, Riverbeds, 2600 series Cisco routers and series 2950 switches.
(USAR) Us Army Reserve, Dallas, TX
Contractor for Anteon
Desktop Support Technician (June 2005 – May 2006)
Software upgrades on Dell, Compaq, HP & other PCs.
Connect to user's PC troubleshoot and installed software upgrades.
Installed and configure Microsoft Office software such as Outlook 2000-2003
Install local printer drivers.
Rebuild or replace hardware examples are, harddrives, CD-ROMS, DVD-ROM/Burners, NIC cards, Modems, Floppy drives and Video cards.
Disconnect sessions that users have hung-up off of the Citrix Server.
Use Radia to uninstall and install several different applications and mainframe.
Sapient Solutions, Dallas, TX
A Technology Consulting Firm
PC Technician (August 2004 - January 2005 )
Computer Hardware & Software migrations & installations.
PC Backup & restore of client data.
Software upgrades on Dell, Compaq, HP & other PCs.
Perform system re-imaging from the Server.
Perform migrations from Token ring to Ethernet port switches.
Citigroup, Irving, TX
A Financial Services Company
Technology Analysts (March 2000 – June 2005)
Provide excellent problem solving resolutions troubleshooting clients’ hardware & software issues.
Examples would be unlocking and reassigning passwords, walking clients through setting up E-Mail access, pinging or telnet to client workstations to make sure they are connected to the network, help troubleshoot hardware and software issues. I am responsible for showing clients how to map network drives and how to add network printers.
Provide front-line assistance for severity 1 issues, which are system outages and problems impacting twenty five percent or more of the company. I coordinate resources for the System Programmers, Network Administrators, Service Providers and Upper Management.
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