No * Dipo Aje Street,G.R.A. Agric,P.O.Box ****, Ilorin,Kwara State. +1-647-***-****, 080********,081********

adeqb2@r.postjobfree.com, +1-647-***-****

KOLADE, Yinka Idowu

Personal Profile - Age: 40 years Sex: Female Place of Birth: Ilorin

State of Origin: Kwara. Marital Status: Single Date of Birth: 12/10/1979

L.G.A/Nationality: Ifelodun L.G.A/ Nigerian

Objectives

To add value to any job I handle and ensuring maximum use of my creativity to develop myself in the management of people, resources and projects.

Work Experience

Nov 2007 -Till date: First City Monument Bank PLC.

Presently I work as the customers service manager of a branch where I oversee, supervise, coordinates and manages the day to day activities in branch operations.

I ensure there is adequate security coverage and surveillance in the branch at all times

Also I onboard new customers on alternate channels and ensure usage and cross sell seeing to continuous increment in the balance sheet of the branch.

In addition I attend to customers complaints, enquiries and resolves their issue with a call back to provide feedbacks as it applies

Customers satisfaction is key thus I ensure every customers leave the branch satisfied by rendering excellent service and going the extra mile to delight customers

At a particular period, I have also worked in the cash and teller's unit of the bank as the cash officer, where I oversee and manage the daily activities as it relates to cash management and peoples management.

Thus ensuring that fund is taking from the surplus unit to the deficit unit.

Providing adequate supervision on the activities of the subordinate which helps in preventing the perpetration of any ill act.

Also managers all the accounts by inputting proper entries thereby ensuring that it balances at the end of day.

In the same vain ensures that there is adequate provision in meeting the demands of our customer within the shortest time frame.

See to it that due diligence is taken while processing all transaction so as to safe guard the interest of our customers.

I have worked in the Customer Service Unit of the bank as the customer service officer with adequate experience and an excellent performer in carrying out task such as to:

Attend to customer's enquiries and complaint.

Delivers excellent services to customers and colleagues.

Always ensure that customers derive maximum satisfaction from services rendered.

Resolve and seek solutions to customer's related issues.

Feb 2005- Nov 2007: Manage Kolade Business Center Ilorin, Kwara State.

Managing of sales and purchases of goods and services.

Ensuring good human relation between staffs and customers.

Coordinating of stock taking with other financial activities.

Feb 2004 - Feb 2005: Library Officer University of Agric Abeokuta Ogun State: One Year National Youth Service.

Jan 2002 – Jul 2002: Teaching practice exercise at University of Ilorin CSET department under the Faculty of Education group and individual presentations

I taught Senior secondary student Economics subject both at classroom lesson period and extra moral time.

Jan 2003 – July 2003: Teaching practice exercise at Cherubim & Saraphim college Ilorin Kwara state

I taught Senior secondary student Economics subject both at classroom lesson period and extra moral time.

Voluntary Work Experience: Liberty ministry RCCG Holiness Model parish unit’s team member since July 2014 till date

The unit is under the umbrella of Welfare department of the parish

Majorly into rendering help and visitation of those in need of help and attention

Weekly visitation to hospitals to provide relief material and other help to patients

Also, pays visitation to prison and provide both material and spiritual materials to inmates

On a regular basis, we attend to the needs of youths and the homeless roaming the street and provide comfort as well as those in the juvenile and correctional homes.

Professional Qualifications

Academic Qualifications

Institution Attended with Dates

The Institute of Chartered Economists of Nigeria. Associate Chartered Economists (ACE). No: 7943.

M.Sc. Economics

B. (Sc/.Ed) Economics. Second Class Upper.

Senior Secondary School Certificate (S.S.C.E.)

2005-2007 - University of Ibadan, Ibadan. Nigeria.

2000-2003 - University of Ilorin, Ilorin, Nigeria.

1997-1998 - Kwara State Polytechnic, Ilorin, Nigeria.

1991-1997 - St. Anthony's Secondary School Ilorin, Kwara State.

1985-1991 - St. Barnabas Primary School, Ilorin. Kwara State.

Trainings and Seminars Attended

Preparation for the world of work and career management facilitated by the lords' comfort consulting, at Odede LGA Ogun State.

SME and the developing economy organized by the institute of chartered Economists of Nigeria.

Improving the control of environment and fraud management training facilitated by control edge consulting limited Risk and control community.

5 Days Basic banking operations course facilitated by Hands on Consulting bankers training.

(AML/CFT Compliance): Anti-money laundering and combating the financing of terrorism compliance training handled by Datapro and associate of certified Anti-money laundering specialists (ACAMS).

Management Skills

Referees

A team player capable of leading and working with a team.

Good interpersonal, communication skills and excellent customer relations.

Computer Literate and have good knowledge about information.

DR. A. Yusuf DR. I O. Kareem DR. I. A. Adeleke

Department of CSET Department of Econs Department of Economics

University of Ilorin. University of Abuja University of Ibadan 080******** 080******** adeqb2@r.postjobfree.com

adeqb2@r.postjobfree.com adeqb2@r.postjobfree.com 080********

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