Customer Care Sales

EMMANUEL JOSEPH FELICIANO

**-* ***.** ****** QUEZON CITY PHILIPPINES

091******** **.*********@*****.***

I am a highly motivated and creative individual with a broad skill set which I acquired thru working in different industries from customer service to graphic design. A team player and will think out of the box.

SKILLS

Branding Product Development and design

Sublimation Print Media Conflict Resolution Customer Care

Communication Training and Development Logo Design

WORK HISTORY

07. 2019 – 11. 2019 GLOBAL PAYMENTS INC – MANDALUYONG CITY, PH

BAHASA MELAYU CUSTOMER CARE REP

Merchant Services Rep that handle financial cases and admin cases for Global Payments in Bahasa Melayu.

Coordinate with various agencies of Global Payments in the SEA Region.

05. 2011 – 06.2017 EAGLE WINGS INC – BSB, BRUNEI DARUSSALAM

PRODUCTION MANAGER AND SALES MANAGER

Develop sales leads and conduct sales presentations.

Develop and design full sublimation apparel for Eagle Wings Inc

Interact with suppliers of fabric and ink for sublimation printers

Ensure print quality and color is of what client desires

Organize and supervise sporting events sponsored by Eagle Wings and Yasmin Patera co.

06. 2010 – 6. 2011 SERI MULIA SARJANA SCHOOL – BSB, BRUNEI

COMPUTER STUDIES TEACHER FOR YEAR 7 TO 10

Teach Computer Studies from year 7 to 10.

Maintain computer laboratory and school database.

Compute grades for the school.

Emcee for the school and in charge of lights and sounds.

05.2009 – 5.2010 TRANSCOM WORLDWIDE – PASIG, PH

INBOUND SALES

Inbound Sales for Sears.

Technical Support for Comcast DTA Boxes

Taught in a couple of training classes for new hires for Sears account

08.2004 – 05.2007 AMBERGRIS SOLUTIONS – PASIG, PH

Dell Outbound Resolutions Specialist

Resolve outbound calls by high priority cases in which the Dell customers called back 10 times about which are still left unresolved.

Tracked and managed the team’s attendance.

Organized and presented Dell data for the account

Explain the terms and condition of Dell user agreement to customers.

EDUCATION

01.2001 – 05.2010 AMA COMPUTER UNIVERISY –QUEZON CITY, PH

Bachelor of Science in Computer Science major in Graphical User Design.

01.1996 – 12.2001 SEKOLAH MENEGAH JAMALUL ALAM SCHOOL – BSB, BRUNEI DARUSSALAM

TECHNICAL SKILLS

Proficient in Adobe Photoshop, Adobe Illustrator, Corel Draw, Indesign (8/10)

Proficient in HTML and CSS (5/10)

Proficient in Excel and MS Access (5/10)

Visual Basic Programming (3/10)

LANGUAGE SKILLS

English

Written – (10/10)

Spoken – (10/10)

Bahasa Melayu

Witten – (10/10)

Spoken (9/10)

Bahasa Indonesia

Witten – (8/10)

Spoken (8/10)

HOBBIES

Ultimate Frisbee Comic Books Videogames Boardgames

CHARACTER REFERENCE

Matthew Asejo / 091******** / Task us team leader

Amir Ismail / Global Payments

090********

Mark Villaluz / Language Trainer/ 091********

Contact this candidate