Customer Service Coffee

Gladys Wanjiru Karobia

Address: Mohamed Bin Zayed City, Abu Dhabi, U.A.E

Mobile : +971-*********

E-MAIL: ***************@*****.***

Nationality : Kenyan

Gender : Female

Languages : English and Swahili

Visa Status: Resident until 27-07-20

Job Title : Barista

OBJECTIVE

Seeking a challenging and interesting position where I will have an opportunity to make a positive contribution to my employers and fellow employees.

WORK EXPERIENCE

Spill the Bean Specialty Coffee Shop, U.A.E

May 2019 – Present

Position: Barista

Welcome clientele by determining their coffee interests and needs.

Presenting and explaining the coffee drink menus to clientele.

Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries, and cookies for coffee bar.

Maintain safe and Healthy working environment by following organization standards and sanitation requirements.

Preparing a variety of different coffee brands such as French Press, Chemex, V60, Flat white, Mr. Clever, Espresso, Cappuccino and cold Brew among others.

Costa Coffee, Abu Dhabi, U.A.E

Dec 2019 – May 2020

Position: Barista

Welcome clientele by determining their coffee interests and needs.

Enlighten customers by presenting and explaining the coffee drink menus.

Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.

Generate revenues by attracting new customers; defining new and expanded services and products.

Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries, and cookies for coffee bar.

Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs.

Maintain safe and healthy work environment by following organization standards and sanitation regulations.

Georges Resorts, Nairobi, Kenya

Aug 2018 – June 2019

Position: Food Server/ Waitress

Provide exceptional friendly and fast service.

Skillfully anticipate and address guests’ service needs.

Consistently adhere to guest expectations and standards.

Appropriately suggested additional items to customers to increase sales.

Maintain knowledge of current menu items, garnishes, ingredients and preparation methods.

Women Trust Foundation, Nairobi, Kenya

Feb 2016 – Jan 2017

Position: Customer Service Representative

Effectively manage incoming calls from clients.

Identify and assess customers’ needs.

Build sustainable customer relations through interactive communication.

Provide accurate, valid and complete information.

Handle and resolve customer complaints.

Provide pricing and delivery information.

Direct requests and unresolved issues to the designated source.

Keep records of customer interactions and transactions.

Education & Qualifications

2015-2016 SAINT MULUMBA CATHOLIC SCHOOL.

- Computer Literacy .

2012-2015 KIUNYU GIRLS SECNDARY SCHOOL.

-Kenya Certificate Of Secondary Education.

References

Available upon request

Contact this candidate