Front Office Sales

HEMABALU.S

Phone : 988-***-****

E-Mail Id : ********@*****.***

OBJECTIVE

To work in a firm with professional work driven environment where I can utilize and apply my knowledge and skills which would enable me to learn and grow while fulfilling organizational goals.

SKILLSET

In-depth knowledge of the industry and its current events.

The ability to handle pressure and meet deadlines.

Experience with Ecommerce marketplaces.

Handling CRM

Email Etiquette

Attended Step-Up Team Coach Program conducted by BHARTI AIRTEL LIMITED and has been certified for the same.

MS Office(Word, Excel, Outlook)

EMPLOYMENT SUMMARY:

Nick Tech web solution, Chennai

Working as Team Manager in Nick Tech Web Solution Since July 2018 till present.

Contacting potential clients via email or phone to set up meetings.

Preparing Daily, Weekly Monthly reports.

Maintaining CRM database.

Maintaining MIS on daily basis.

Making the team achieving the target.

Planning and overseeing new marketing initiatives.

Maintain fruitful relationships with clients and address their needs effectively.

Oversee the sales process to attract new clients.

Contacting clients to inform them about new developments in the company’s products

MAERSK, Chennai

Worked as Process Expert (Level 2) MAERSK, Chennai Since June 2017 till July 2018.

Handling manual and online Amendments.

Sending Verify copy to the customer.

Approving bill of lading and updating custom manifesto.

Resolving the queries of front office.

FIRSTSOURCE SOLUTIONS LIMITED, Chennai

Worked as Team Lead in Firstsource Solutions Ltd (Airtel Email process) Since July 2015 till June 2017.

Responsible for monitoring/auditing emails and outbound calls.

Arranging regular feedback sessions and minimizing defects.

Conduct RCA.

Maintaining parity in the process and making sure everything is going right in the process as per the process guidelines.

Publishing daily reports and QA data of the employees

CES Limited, Chennai

Worked as Process associate in CES Limited (E-commerce) since Nov 2013 till April 2015.

Taking care of online sales of Automobile parts for US and Canada clients.

Worked with multiple applications and features.

Handling call, chat and Email.

TACT WEB SERVICE, Chennai

Worked as Customer support Executive (voice process) In Tact Web Services Since May 2012 till April 2013.

EDUCATION AND QUALIFICATION:

Bachelor of Engineering from G.K.M College Of Engineering and Technology, Chennai in 2011 with 63%.

PERSONAL INFORMATION

Father’s name : Subramanian P

Date of Birth : 26th DEC 1988

Marital Status : Single

Language Known : Tamil, Hindi, English

DECLARATION

I hereby declare that all the above furnished details are true to the best of my knowledge and belief.

Place: Chennai

Date : (Hemabalu.S)

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