Front Office Executive

Gaurav Tanwar

Handset: +91-861*******

Email: ***************@*****.***

Objective

Obtain challenging position in busy Hotel in order to apply my knowledge and experience for the Hotel development.

Educational qualification:

Graduate from Institute of hotel management and culinary studies, Jaipur.

10+2 from CBSE board Jaipur(Rajasthan).

10th from Raj. Board Jaipur(Rajasthan).

Additional qualification:

FrontOffice Operations

Successfully performing below given responsibilities at“Kyriad hotel Jaipur”.

Front Office Executive

General.

Coordinating and participating in the activities of all personnel engaged in front office department activities.

Fully knowledgeable of the front office computer system, is responsible to ensuring its proper uses and maximum to reach efficient and consistent quality service.

Channel manager Reznext

Duties & Responsibilities

Responsible for the elaboration and implementation of Front Office standards.

The main aim is listening the views requirements, suggestions and to reach guests expectations.

Ensure proper reporting of all guests comments & complains..

Ensure that all reports & returns will be prepared in time and all are must be accurate.

Reservation Section

Ensure that the maximum rooms be occupied by the guests to maximize the occupancy and generate the revenue.

Handling the all reservation queries.

Bell Attendant Section

Ensure handling of luggage’s/delivery in time.

Ensures newspapers & messages deliveries to be provided to the guests in time.

Telephone Operator Section

Ensures proper telephone etiquettes at all times.

Ensure proper recording and billing of all calls related.

Guest Transportation

Co-ordinate with Travel desk to arrange for all transfers(Sightseeing, pickup& dropping) on guest requests.

Professional skills:

Maintain the good relationship with customers.

Effective communication skills.

Active listening and solving their problems.

Adaptability and flexibility skills.

IT knowledge:

MicroSoftOffice,Protel, IDS & Outlook express.

Career contour

May 2017- At present serving as ‘Front Office Executive’ in Citrus hotel, Jaipur (Rajasthan). April 2019 - Promoted As Sr. Front office Executive at Kyriad Hotel Jaipur.

April2016–April2017:Served as‘HotelOperationTrainee’and got promoted as Junior Executive in Hotel Mansingh Towers, Jaipur

Major Achievement

Awarded as an employee of the month several times. Awarded as best employee on TripAdvisor.

Personal profile:

D.O.B :09/09/1993

Gender: Male

Marital status :Un-Married

Nationality :Indian

Languages known:English,Hindi(canspeak,write&understand).

Address:G1A313 Shiksha Vihar Ramnagariya Road JagatpuraJaipurPin:302017

(Rajasthan).

All the details mentioned above are true to the best of my knowledge and all are correct.

Date:-

Place

–

Jaipur (Raj.)

Gaurav Tanwar

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