Engineer Customer

Giridhar S

Mobile: +91-889*******/079********

E- Mail: ********.*.****@*****.***

CAREER OBJECTIVE

To pursue a career in companies having a global vision and which encourages an individual’s creativity and offers an opportunity to learn and develop both in professional and personal life. Duties & Responsibilities

Maintain the Quality management system (QMS) requirements inside the organization.

Focus mainly on customer complaint handling process and internal yield of the products (Process improvement techniques - Six sigma, Lean and 5S)

Based on the complaint notified from the customer, an immediate containment action for the in- process and finished products will be done.

Return material authorization (RMA) will be triggered and once the failed products were received back, proper investigation/root cause and an action plan will be executed based on the quality standards.

On time completion of the root cause analysis for the failure – Using any of the standard 7QC tools.

Submission of 8D report to the customer with exact root cause and corrective action plan.

Monitor the trends for the product improvement.

Proper logging of complaints in the system as per the date received, evidence details, corrective / preventive action and horizontal deployment.

Training to the production and quality team operators with respect to the acceptance criteria standards.

Reviewing of the various engineering documents/product files before the product is being built.

Preparing presentations including the growth and internal/external improvements done to the end customer at regular intervals.

On time return of the RMA materials back to customer site.

Ensure effective and timely communication with Customers in matters related to Quality.

Visit will be done at both customer site and supplier end in order to discuss the major concerns and provide support for better improvement.

Carry out internal audits regularly (ESD 20: 20) to ensure the safety of the manufacturing products.

To face customer QMS audits ISO 9001 and ISO 13485 (Medical devices). Job Experience

Currently working as a Global Quality Assurance Engineer (QA/QC) at Terumo Penpol Pvt Ltd, for 2.5 years.

Previously worked as a Quality Assurance Engineer (QA/QC) at Nest Electronics Pvt Ltd Cochin for 2.10 years

Handling Quality related activities (both internal / customer end) and working on the customer complaints/queries based on the approved standards.

Root cause analysis, corrective and preventive action in accordance with the internal yield data/ customer complaints.

On time execution of the action/ customer feedback. Professional Synopsis

Visited ACE COMPONENTS PVT LIMITED, BANGALORE as part of the industrial visit.

Expertise in MS Excel, MS Word, PowerPoint presentations.

Responsible for coordinating activities and resources in support of technical projects with multiple departments and systems workflows.

Monitoring and controlling projects with respect to cost, resource deployment, time over- runs and quality compliance to ensure satisfactory execution of projects.

Overseeing quality control, health and safety matters on plant.

To collect inputs from project Managers/engineers and others to develop and maintain detailed schedule.

Participated in entrepreneurship awareness camp organized by Centre for Entrepreneurship development Tamilnadu.

Academic Profile

B.E 70% in Electrical &Electronics Engineering from Narayana guru college of engineering.

Pursuing MBA in Operations Management

ISC 65% from Chinmaya Vidyalaya kunnumpuram.

ICSE 79% from Chinmaya Vidyalaya kunnumpuram.

Personal Information

Name

Permanent Address

Date of Birth

Marital Status

Nationality

Religion

Languages Known

• GIRIDHAR S

• ‘Gireesam”, DESRA 40, keezheveedu colony, West fort Perumthanni, Valla Kadavu PO

Trivandrum

Pin: 695008

• 22/04/1992

• Single

• Indian

• Hindu

• English, Malayalam & Tamil.

I hereby declare that the above-mentioned information is correct up to my knowledge Place: Trivandrum Giridhar S.

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