Salesforce Administrator

RAHUL BATTU

CONTACT: +1-714-***-****

EMAIL: *****.******@*****.***

Professional Experience Summary:

●Around 5 years of experience with Salesforce CRM Implementations: Analysis, Design, Administration, Integration and supporting the cloud applications.

●Experience with Salesforce platform implementing Full project lifecycles.

●Experience working with software product development team on feature enhancements.

●Experience in designing of Reports and Dashboards as per business needs and awareness on Governor limits for a multi-tenant environment.

●Experience with Salesforce AppExchange configured user security permissions in compliance with organizational needs.

●Designed and Developed complex business processes using declarative tools that enhance user’s experience.

●Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Data Loader& Workbench.

●Hands on experience in custom Integration of Force.com Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.

●Good understanding of CRM business process, excellent communication and problem-solving skills.

●Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

Technical Skills:

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool,

SOQL, SOSL, Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, Salesforce APIs

Languages

Apex, Visualforce, Core Java, SOQL

Data Migration

Tools

Apex Data Loader, Workbench.

Documentation Tools

MS Office, Microsoft Visio, Notepad++, Quip, Confluence, Google Sites.

Debugging Tools

Apex Debug Visualizer, Splunk

Professional Experience:

Client: Salesforce.com, Hillsboro, OR Oct 2017 – Present

Role: Salesforce Systems Specialist/ Administrator

Responsibilities:

●SME for issues related to “Employee Success” applications for On-boarding, Interview feedback, Fit bliss and other Salesforce Internal Applications.

●Manage a fast-paced queue of Production support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

●Worked closely with Business, Scrum teams and performed detailed analysis of Business and technical requirements.

●Designed Case management for Service cloud.

●Automated complex processes using Process builders and Flows to provide shared access among different users.

●Troubleshooted Jitterbit Integration issues of the records coming from Workday to Internal Salesforce Org.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Developed Workflow rules to define Email Alerts, Field Updates, and Time Triggering tasks to implement business logic.

●Involved in the Lightning Migration project (LEX) of Peopleforce Org (Internal Salesforce Org).

●Created knowledge base articles dedicated towards operational efficiency and published the same in Google sites and Confluence.

●Worked with Apttus CPQ and developed Apttus X-Author for Excel applications and integrated Excel with Internal Salesforce Org to load Data to Custom Objects.

●Troubleshooting internal apps integration with Salesforce.com API’s, Apex, Visual force and implementation of other Salesforce.com developer tools and products.

Client: Ally Financial, Remote Aug 2016 – Sept 2017 Role: Salesforce Administrator/Analyst

Responsibilities:

●Gathered user and functional system requirements via Interviews and working with stakeholders and project teams to prioritize collected requirements and estimated LOE.

●Interacted with Service Agents team and Business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).

●Designed and developed project document templates based on SDLC methodology.

●Created various reports and report folders to assist managers to better utilize salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the Organization.

●Implemented Omni Channel for Lightning Service Console.

●Customized the Milestones Time Tracking according to the Business Requirement.

●Worked on Assignment rules to automate the process of Assigning Incoming Cases to the Agents.

●Created Reports and Dashboards to Analyze the Work done by the Agent on the Cases.

●Worked on Knowledge Base and Created few Knowledge Articles and Associated them to the Case Automatically based on the Fields entered in the Case.

●Developed Formula based Validation Rules, Workflow Rules, Creating Custom Pages and Custom Object to handling Page Layouts.

●Involved in the Data Transformation and Data Cleansing activities while transferring the data from the External system into Salesforce.com using Apex Data Loader.

●Demonstrated Salesforce Declarative Capabilities, Including Process Builder, as well as hand coding of Apex & Visualforce Pages/Controllers.

●Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists and other Components on Record Pages.

Client: Savvy Computer Solutions, India Jun 2013 – Dec 2014 Role: Salesforce Administrator

●Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing.

●Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing.

●Provide remote training through creating training materials and running training sessions.

●Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data

●Self-directed learning, problem solving, and researching of system issues

●Spend up to 60% of the time resolving end-user issues and assisting with training

Education:

Master of Science in Software Engineering Jan 2015 – May 2016

California State University, Fullerton, CA.

Bachelor of Science in Computer Science Aug 2009 – May 2013

Jawaharlal Nehru Technological University, INDIA.

Contact this candidate