Engineer Support

ANITHA DEVI N

Phone: (Mob) +91-790*******

Email Id: *******@*****.***

OBJECTIVE

Looking forward for a challenging environment to work on new cutting edge technologies, learn new tools, work on innovative design frameworks where I will be able to use my creativity at work, love what I do and be an asset to the Organization through my contributions.

PROFESSIONAL EXPERIENCE

5.5 years experience as a Technical Support Engineer in GRT HOTELS AND RESORTS Pvt. Ltd. from Jan 2015 to June 2020

Responsibilities:

Proficient in handling escalated calls and providing Technical Support to end-users.

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Microsoft office tools handling and troubleshooting.

Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.

Installation of Data card Like Airtel Data Card, Tata photon+ and Reliance Netconnect, Mi-Fi devices etc.

Maintenance of computer hardware systems and system assembly.

Maintain the assets of pc's and laptops.

Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.

Manage all the inventory of PCs.

Configuring & Managing DNS, DHCP & Active Directory.

Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.

Managing & Monitoring Network & Coordinate with Vendor.

Provided the Remote support & Net meting support using following software Webex, Team Viewer, AnyDesk, Ammyy Remote Software, Remote Desktop.

Monitoring & insuring a recommended temperature for Server Storage Room.

Installation of Antivirus, Patches & Updates from Backend side & frontend both.

Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7, Windows 8.1, Windows 10.

Maintaing datas in cloud and backup process from cloud.

Having administration experince in office handling Director level.

ACADEMIC PROFILE:

COURSE

YEAR

INSTITUTION

UNIVERSITY

/BOARD

CGPA/

PERCENTAGE

B.E.

(C.S.E)

2010-2014

Dhaanish Ahmed College of Engineering.

Anna University

7.1

HSC

2010

P.C.K.G Govt Higher Secondary School

State Board

69

SSLC

2008

P.C.K.G Govt Higher Secondary School

State Board

76.2

PROFESSIONAL QUALIFICATION

TECHNICAL SKILLS

Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.

Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional.

Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.

Networking Services: DHCP, creating domain control.

Others: Assembling & Troubleshooting of PC's, Windows Update & antivirus, Installation & Troubleshooting of operating system's (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.

HOBBIES

Watching Tv

Cooking

PERSONAL INFORMATION

Name

:

N. Anitha Devi

Father’s Name

:

Mr. A.Natarajan

D.O.B.

:

24th Apr, 1993

Permanent Address

:

15/50, 10th cross street,

Trustpuram, Kodambakkam,

Chennai-600024

Marital Status

:

Married

DECLARATION: I Hereby Declare that the details furnished above are true and correct to the best of my knowledge and belief.

Place: Chennai

Date:

Contact this candidate