Manager Salesforce
Resume:
Graduated Class of ****
Thesis: Electronic procurement in the supply chain management
(reverse auction)
Graduated Class of 2005
Merits and awards: Dean’s honor list and academic distinction University of Ottawa
Master’s Degree in E-Business Technology
Lebanese American University
Bachelor’s Degree in Business Management
ZAHI
EL ARISS
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PERSONAL PROFILE
AREAS OF EXPERTISE
OTHER SKILLS
WORK SUMMARY
EDUCATION HISTORY
629 King West,
Toronto, ON
Canada, M5V 0G9
*******.****@*****.***
A Business System Analyst with
hands-on experience in all
levels of testing, including
performance, functional,
integration, system, and user
acceptance.
MS Office (esp. Excel and
Project)
Salesforce, Accouting
Seeds(ERP), SAP, Citrix,
CMS, CD Entry, BugTime
Expert Budgeting, Document
Management System (DMS)
The ability to analyze
complex technical
information
Excellent problem solver
Detail oriented
Process Improvment
Citizenship: Canadian
Languages:Fluent in all English,
French, Arabic
OBJECTIVE
Operations Manager/Business Analyst: Nov 2014 – March 2020 Office Administrator: July 2012 – July 2014
Project Manager: March 2009 – June 2012
Computing Analyst: March 2006 –March 2008
Project Coordinator: February 2005 – December 2005 To secure a challenging position among top 500 fortune cloud base technology companies where i can utilize my knowledge and experience, while making a significant contribution to the success of the company.
SALESFORCE EXPERTISE
EXPEDITIONER
Salesforce Integration
Salesforce Business Analyst
Process formulation and implentation
Handled a Salesforce implementation
project for an Accouting Firm
Available upon Request
REFERENCES
Provided technical leadership on projects. and processes by notably providing necessary guidance to administration members. and members of the legal team to comply with Salesforce best practices and solutions.
Constructed and presented customized training of Salesforce features to Lawyers. Attained quarterly and annual objectives assigned by management. Management procedures, improving the operational efficiency of the Law firm by 20%. Hired, coached, trained, and supervised office staff. Managed the process regarding payments to third parties and expense payment reconciliation. Managed and prepared the firm offers submitted to governmental authorities. Reached out to and made deals with new office supply providers, cutting annual supply costs by 20% Provided regular project reporting to key stakeholders including: tracking of time, cost,and quality with planned cost maintained in SAP/R3.
Managed resources both Internally and externally to deliver packaging line installations within the constraints of schedule, budget, and scope.
Executed the procurement of capital equipment, monitored & analyzed key financials and commercial terms & conditions, and facilitated receipt of goods. Worked as a single point of contact for over 60+ clients, answering all their requests and questions in a timely manner.
Designed and maintained web pages using Macromedia Dreamweaver and prepared documentation to log & track all changes and key statistics.
Supported scientists and other stakeholders with software and hardware issues. Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic. Assisted senior project managers in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules.
Attended client meetings and assisted with determination of project requirements. Planned all facets of project closeout, including archiving documents, maintenance/warranty manuals, deficiencies and warranty work.
Improved error documentation systems, resulting in increased workplace efficiency and reduced yearly labor costs of $2,000
Operations Manager/Business Analyst
Badri and Salim El Meouchi Law Firm (EBSM) 2014 - 2020 Office Manager
Blake, Cassels & Graydon LLP (Blakes) 2012 – 2014 Project Manager
Tetra pak 2009 – 2012
Computing Analyst
Institute of the Environment (University of Ottawa) 2006 - 2008 Project Coordinator
Mawazin International Contracting Est. 2005
WORK EXPERIENCE
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