Insurance Customer Service

Greg Cannady Auto Bodily Injury Adjuster

***************@*****.*** LinkedI HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b" HYPERLINK "http://www.linkedin.com/in/greg-cannady-43055017b"n 214-***-**** Lewisville, TX 75056

Dedicated, passionate, professional offering extensive experience as an Auto Liability Claims Adjuster for a quality organization delivering impactful results. Skilled at: insurance investigations, accident research, and determination of liability. Proficient at: account management, claim processing, and litigation strategies. Excel at: time management, organization, prioritization, and communication with colleagues and clients. A leader consistently rewarded with greater levels of responsibility due to a proven track record of accomplishment and success.

Areas of Expertise Include:

•Advanced & Complex Claims

•Settlement Negotiation

•Presentations

•Risk Management

•Confidentiality Practices

•Performance Metrics & Goals

•Discovery & Litigation Strategies

•Investigative Research

•Regulatory Compliance

•Federal & State Law

•Verification of Coverage

•Injury & Accident Reports

•Report Generation

•Staff Training & Mentorship

•Legal Communication

•Claim Decisions & Payments

•Data, Analysis, & Trends

•Conflict Resolution

Professional Experience

STATE FARM INSURANCE Richardson, TX 1999 - 2019

Auto Liability Claims Examiner / Adjuster

Delivered exemplary service reviewing claims, launching investigations, gathering evidence, and making a determination about liability. Commended by management for executing a large volumes of claims accurately and efficiently on a monthly basis. Maintained expansive knowledge regarding coverage limits, insurance practices and applicable laws. Handled initial, 1st and 3rd party, advanced, large-loss, and complex claims.

Key Accomplishments:

•Directed all aspects of the investigation on behalf of the insurance company. Compiled evidence, generated theories, and made a determination about cause and liability amounts.

•Completed three years of total loss handling during tenure with the organization.

•Managed a portfolio of claims at any given times, shepherding them through the process until resolution or litigation.

•Assessed bodily injury or property damage for claims and set corresponding reserves.

•Negotiated and settled claims with designated mediators.

•Generated comprehensive reports reviewed by clients and executive management.

•Executed swift determinations for moderate to difficult claims, completed claim decisions, and issued payments within the predetermined guidelines.

•Outlined subrogation and 3rd party recovery potential. Subsequently initiated reclaim procedures.

•Collaborated with counsel in preparation for legal proceedings and trials.

•Liaised with 3rd party vendors involved with researching claims.

•Ensured timelines and deliverables were met to keep the claims processing moving forward.

•Designated as a Subject Matter Expert (SME) for other colleagues in the office due to extensive experience.

•Consistently achieved and exceeded performance metrics defined by State Farm Insurance.

•Maintained a 95 percent grade on quality claim handling.

•Lauded for exemplary customer service skills demonstrated to clients over two decades.

•Demonstrated attention-to-detail and compassion in dealing with customers during difficult circumstances.

Education, Licenses, & Volunteer Work

B.B.A.

HARDING UNIVERSITY Searcy, AR

P&C – Texas AIC Designation in the Insurance Industry

Volunteer: Hearts & Hammers in Dallas, TX

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