Customer Service Care
Resume:
Kevin
Caldas
********@*******.***
A7
Lodi, New Jersey
Summary
Customer Service Specialist with +4 years of experience bringing customers exeptional service with the goal to attract them again. Driven by the power of learning more while growing in knowledge. Hardworking, leader, team player, & cooperative are one of many skills that I've obtained throughout my career.
Employment History
Banquet Ambassador/Lead Runner
The Royal Manor • Garfield, New Jersey
Acquired promotion from Server to Runner within 6 months Served guests in a fine dining setting, handling approximately 4 tables per shift on weekends
Trained newly hired waitstaff and supervised set-ups of tables Utilized teamwork to meet daily deadlines
Provided quality service which exceeded expectations Collaborated during high volume periods to organize an efficient team delivery process
Supervised 4-6 staff service to accomplish on-day event set up 04/2016 - 10/2018
Salesperson/Customer Service
Nordstrom Inc. • Paramus, New Jersey
Established solid customer relationships
Kept personal customers updated to new merchandise Set and exceeded sale goals while providing assistance to managers and teammates
Provided honest feedback to clients
Executed opening and closing tasks on a daily basis Provided exceptional customer service to all customers Contributed on restocking, assisting customers and working checkout tasks 10/2018 - 10/2019
Server and Runner
Halifax • Hoboken, New Jersey
Explain in full detail specials of the day
Learn and memorize full menu to provide accurate information Provided personal recommendations on food, wines, and cocktails Presented solutions to customers with allergies & special requests Served patrons, residents, and hotel guest individually 11/2019 - Present
Professional Skills
Food Service Food Handling Safety
Customer Service MS Office (Excel, PowerPoint, Word, Outlook) Customer care Communications
Mechanical Knowledge Trading Ability
Education
High School Diploma
Garfield High School • Garfield, New Jersey
Soccer State Champion 2015
3.5 GPA Graduate 2016
Graduated
06/2016
Associate in Science
Bergen Community College • Paramus, New Jersey Graduating 12/2019
Languages
Mechanical Knowledge Trading Ability
Ethical Hacking Python
Leadership Experience Sales Experience
Cooking Experience Mentoring
Spanish: Native English: Fluent
Italian: Conversational
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