Objective

Software QA testing professional with *1 years of experience in the software industry and extensive knowledge of QA processes and test methodologies. Seeking a position as a manual software Quality Assurance Engineer in a successful organization where my knowledge and experience can be utilized.

Employment

Sr. QA Engineer (February 2018 to April 2020)

Young Living Essential Oils

Performed functional/exploratory testing on Young Living’s website and Virtual Office using various browsers and mobile devices.

Reviewed and approved user stories and acceptance criteria and created defects and test cases in Jira issue tracking and Agile project management software.

Found and logged over 2200 bugs/defects in 2 years’ time.

Represented QA in Agile stand-up, planning, grooming and retro meetings.

QA Engineer III / Test Lead (August 2012 to February 2018)

Central Logic, Inc.

Provided functional testing on Patient Connect, a web-based readmission reduction product in a SaaS environment.

Test Lead over a small group of testers both locally and contract workers based in India.

Reviewed and approved user stories and acceptance criteria in Visual Studio Team Services and created test cases from those documents in TestRail test case management software. Also, reviewed product documentation and release notes.

Represented QA in stand-up meetings and bug reviews.

Manager, SQA Engineering / Principal SQA Engineer (May 2002 to August 2012)

Altiris, Inc. / Symantec Corporation

Performed functional testing on Deployment and Inventory Solutions that are part of Symantec IT Management Suite.

Managed a fluctuating group of 8 to 12 testers both locally and contract workers based in India.

Reviewed product requirement documents, functional specifications, product documentation and release notes, and was involved in developing test strategy, test plan and test case documents.

Represented QA in cross-functional meetings and bug reviews.

Created an Excel spreadsheet that provided weekly statistics that tracked incoming bug counts and fix rates for the project.

Wrote and maintained automation test scripts using Rational Visual Test software.

Tested HP and Dell Thin Client hardware in conjunction with Symantec Deployment Solution.

Setup and configured extensive test environments using VMWare virtual machines.

Sr. SQA Engineer (August 2001 to May 2002)

PerfectPractice.MD

Performed automation and functional testing on PerfectPractice.MD medical billing system.

Wrote and maintained automation test scripts using Rational Robot and Mercury WinRunner software.

Quality Assurance Engineer (June 2000 to August 2001)

e-automate Corporation

Tested installations of e-automate 3.0, an Enterprise Resource Planning system, under various OS configurations.

Executed tests on Sales, Purchasing, Contact Management, Text Messaging, Call Dispatch and Mapping modules.

Tested Logic, a SQL database analysis and reporting web application.

Tested an online Service Call Dispatch Center application customized for Toshiba America, Inc.

Assisted in compiling and preparing the daily installable builds using InstallShield and Visual Basic.

Created and maintained test plan and test case documents.

Quality Assurance Specialist (June 1999 to June 2000)

Franklin Covey

Tested Franklin Planner for Outlook, Franklin Planner 7.1 for Windows and FranklinPlanner.com website.

Tested synchronization conduits with Palm and CE devices in conjunction with Franklin Planner software.

Developed automation test scripts using Rational Robot.

Created and maintained test plan and test case documents.

Quality Assurance Specialist (September 1998 to April 1999)

Merasoft

Created requirements, use and test cases, design and test plan documents.

Wrote automation test scripts using Novell AppTester.

Designed and implemented Merasoft’s intranet web site.

Developed DTD’s and XML code for the MeraServer project.

Quality Assurance Specialist (September 1995 to August 1998)

Corel, Inc. / Novell, Inc.

Tested CorelCentral and Corel Presentations, wrote and tracked bug reports and provided feedback on UI design.

Implemented and maintained acceptance, inventory and user tests and test plans.

Tested various international versions of the software and reviewed documentation for technical accuracy.

Administered Netscape Messaging Server 3.01, MS Exchange Server 5.5 and Lotus Domino 4.6 e-mail servers.

Technical Support / Problem Resolution Specialist (May 1989 to September 1995)

Novell, Inc. / WordPerfect Corporation

Addressed customer needs by solving a high volume of technical issues in a timely manner.

Provided training and resource information to fellow technicians.

Maintained common calls lists and communicated various issues to Development as a member of the Problem Resolution Group.

Tested WordPerfect Presentations with the Quality Assurance team after hours.

Received the Novell Executive Club Award for outstanding service.

Education

Associate of Business Science Degree – Accounting (1987 to 1989)

Stevens – Henager College of Business

Provo, Utah

Certificate – Graphic Arts (1983 to 1984)

Utah Valley University

Orem, Utah

Technical Skills

Operating Systems: Windows 10, macOS Catalina, RedHat, Suse and Ubuntu Linux.

Applications: Microsoft Office, MS SQL, Oracle DB 12c, Rational Robot, Rational Visual Test, Mercury WinRunner, VMWare ESX, Parallels Desktop, 7edit (HL7), Symantec IT Manager Suite, Ghost, PC Anywhere, Symantec ETrack, HP Quality Center, Accept360, Postman, Quantum Metric, New Relic, Kibana, BrowserStack.

Browsers: Internet Explorer, Edge, Firefox, Safari, Chrome.

Hardware: Various HP and Dell Desktops, Laptops, Servers, Thin Clients, Apple iMac, iPad and iOS mobile devices.

Second Language: Dutch

References

Available upon request.

Contact this candidate