Administrative Assistant Service Representative
Resume:
KELLI JONES
Ruskin, FL *****
**********@*****.***
I am a motivated, personable business professional that is diplomatic and tactful with professionals and non-professionals at all levels. I am poised and competent and thrive in a deadline-driven environment while able to maintain a sense of humor under pressure. My team-building skills are excellent and I have an ability to learn quickly. I am also accustomed to handling sensitive, confidential records.
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Data Specialist
Healthcare IQ - Palmetto, FL
October 2014 to June 2020
• Working knowledge of Cadre, EXCEL, DPT (PAXATA)
• Working knowledge of UNSPSC
• Normalizing and cleansing of product description
• Classification of products
• Knowledge of item and vendor mapping
Central Billing Audit and contract management
Beacon Medical Group - South Bend, IN
2006 to 2014
• Train new employees in the specific departments
• Has a strong understanding of all positions within the billing office
• Completes special tasks in a timely manner
• Supports all departments within and outside of the billing office Customer Service Representative
J C Penny - Mishawaka, IN
2003 to 2008
• Trained new employees on the department floor
• Assisted customers on the sales floor
Administrative Assistant
FiTech Inc - Michigan City, IN
1999 to 2003
• Managed general office duties
• Managed accounting database
• Answered multi-line telephone, routed calls, and took accurate messages WORK EXPERIENCE
• Human resource responsibilities
• Trained new hires
• Assisted supervisor with special projects
Bachelors in Organizational Management
Bethel College - Mishawaka, IN
April 2014
Associates in Business
Indiana Wesleyan University - Merrillville, IN
April 2012
Process Improvement
Project Management
Data Analysis
Microsoft SharePoint
Human Resources
Business Analysis
Driver's License
• Works well without supervision; takes ownership and accountability of all accounts and projects assigned.
• Able to work well on a team
• Exceptional leadership skills: Supervision of 15-20 personnel, 5+ years experience
• Ability to prioritize and remain focused on the significance of an issue.
• Excellent with customer support services; medical: 10+ years experience, retail: 10+ years experience.
• Skilled at learning new concepts quickly while working well under pressure; willingness to further educate by obtaining certifications, licenses or degrees as needed.
EDUCATION
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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