Sales Representative Customer Service

GLORIA M. FERNÁNDEZ

Orlando, FL

Phone: 714-***-**** /Email: ************@*****.***

OBJECTIVE

I continuously strive and achieve high levels of integrity and customer service and am striving to learn, grow and offer my invaluable experience to a new team. I have worked extensively with business both large and small as well as individual owners and end users through entire process of sales, customer service, customer maintenance, etc. with high level of attention to detail, patience, and dedication.

SUMMARY OF QUALIFICATIONS

2017- Present AmerisourceBergen

SmartSource Inside Sales Representative

Sales Representative for the sale of generics to Independent Pharmacies in East Coast, Texas and California. Job description includes but not limited to:

●Developed and maintained strong business relationships with 159 customers total

●Sales quotas: build, maintain and grow dollars through price adjustments, customer service and understanding the pharmacies needs and demographics

●65 or more calls per day, 3 hours phone time

Accomplishments

●Created a business base of 202,316 on the first year

●Gained customers trust and loyalty

2015- 2016 Anda Pharmaceuticals, a subsidiary of Teva Pharmaceuticals

Sales Representative

Sales Representative for the sales of Generics, Brands, OTC/ Vitamins and Injectable to Independent pharmacies on the West Coast. Job description includes but not limited to:

●Developed and maintained strong business relationships

●Developed customized marketing sales: offering specific products depending on specialty and/or demographics

●Sales quotas: built, maintained, and grew dollars through promotions, price adjustments and understanding the pharmacies needs and demographics

●100 calls per day, 3.5 hours phone time

●Customer service: assisted customers throughout entire sales and after from tracking shipments, returns, recalls, billing, credits, etc.

Accomplishments

●Created a business base of over $120,000.00 within one year

●Created a business of over 100 buying accounts within one year

2014-2015: Mission Linen Supply

Corporate Direct Sales Coordinator

Coordination of all phases of a sale from strategizing with vendors for design to fulfillment, to customer service. Position requires:

●Created and managed Excel reports

●Created and managed receiving documents

●Shipping fulfillment and tracking

●Maintained schedules for uniform fitting events at major state universities

●Maintained Web Ordering reporting

●Customer Service

oPhone Orders

oWeb Orders

1994-2013 Actavis Pharmaceuticals (formerly known as Watson Pharmaceuticals)

Customer Relations/Senior Account Manager

Managed Corporate Accounts contracted with Watson Pharmaceuticals. Responsibilities include but not limited to:

●Developed relationships with major Pharmaceuticals Wholesalers such as AmerisourceBergen, Henry Schein and CVS Caremark

●Received & processed customers’ orders received via email or telephone

●Handled customers complaints and perform investigations

●Worked directly with corporate purchasing departments and distribution centers regarding fulfillment

●Accountable for customer full cycle

oOrder status, tracking product launches, pricing, and shipping discrepancies claims, backorders

●Executed and analyzed customer report data taking necessary action upon interpretation

●Production of relevant paperwork i.e. packing lists, invoices

●Trained and follow GMP’s processes

●Evaluated and managed inbound calls from consumers, healthcare providers, and patient assistance as well other product support programs.

EDUCATION

1985-Universidad del Sagrado Corazón

San Juan, Puerto Rico

SKILLS

Salesforce Outlook

Inventory Management Excel

Microsoft Office Proficient in Spanish/ English

SAP

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