Civil Engineer Customer Service
Resume:
Profile
Date of Birth
Nationality
Portuguese
Iqama
ID
13600881
Member of the OE
10287
Contacts
https://www.linkedin.
com/in/mafalda-lino-
a9606ab6/
mafalda.andrade.lino
@gmail.com
Lapalma Compound,
Al Aarid, Olaya
Street - North
Riyadh Saudi Arabia
Mafalda Lino
Civil Engineer
Experience
2018-present Saudi Arabian Airlines – Flight Attendant Main Tasks Key Skills
Good communications
skills
Be able to deal with guests in
a friendly and helpful manner
Good customer service
Strong leadership
Able to work under
pressure
Team Work
Capable for problem solving
Be able to work quickly and
efficiently
Good analytical skills
2016-2018 Construções Silvano Santos – Junior Civil Engineer Main Tasks
Project budget
Client Management
Customer service
Conduct inspection on the construction site
Conduct drawings on AutoCad
Key Skills
Be able to work under pressure, quickly and efficiently
Team work
Good communications skills
2016-2017 Rural Tourism at Família Ferreira
Main Tasks
Help the clients with the check-in, check-out
Customer service
Tourist guide
2015-2017 Superior Technician of Safety in the Work Place, Alamedas Office – Internship at GAir (L3 aviation school), Ponte de Sor
Learning the main safety regulations of safety and security in a work place
Performing check lists regarding the current legislation and applying them to specific environments
Visit the work places and check if they comply with the current legislation
2015-2016 Event Hostess
Main Tasks Key Skills
Helping the guests
with the Check-in
Be able to deal with guests in a
friendly and helpful manner
Customer Service Team Work
Support in the
rooms of the events
Be able to work quickly and
efficiently
Be calm under pressure
Education
2007-2015 University of Beira Interior, Covilhã, Portugal Master Degree in Civil Engineer – Structures and construction Masters dissertation: The benefits of the Greenhealth: Ponte de Sor, Stockholm and Gliwice as exemples
2015 Curricular Internship - Erasmus + Program - Literature Review of Fly ash properties - Technical University of Silesian, Gliwice, Civil Department - bibliographic collection of physical, chemical and mechanical characteristics of fly ash - great experience and opportunity to start developing a professional career
2015 Erasmus
Technical University of Silesia, Department of Civil, Gliwice, Poland 2013 Language Course – English Level C1
Technical Skills
Software AutoCad TM
Software Microsoft Project TM
Software Excel TM
Software Microsoft Office – Word TM
Software Power Point TM
Languages
Portuguese English Spanish French
C2 C1 A2 A1
Levels: A1/2: Basic User – B1/2: Independent user – C1/2: Proficient user Common European Framework of Reference for Languages
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