Engineer Sec School

SUMANTHU SUNDARESAN

@**********@*****.*** +91-729******* Chennai, India

https://www.linkedin.com/in/sumanthu-sundaresan-23120929 CAREER OBJECTIVE

An Engineer with an overall experience of 9.4 years, seeking the position where I can utilize my professional skills towards the growth of the organization. Ability to accept professional challenges and opportunities to make use of my strengths and build up my career.

PROFESSIONAL EXPERIENCE

Wirecard India Private Limited

Apr 2020 – Present Chennai, India

Providing L2.5 level of support for Payment & Risk applications and its infrastructure services hosted in different data centers across the globe.

Responsible in monitoring the complete Payment lifecycle/batch with Control-M batch scheduling tool.

Responsible for investigating the issues raised from various stakeholders by analyzing Application API calls, Database logs and Webserver logs.

Responsible for driving major production issue and taking it for fix with the help of respective teams and incident mangers.

Coordinating with DC operations team during disaster recovery testing and responsible for switching the traffic between DCs through F5 load balancer.

Coordinating with release management team on releases headed by Application teams and responsible for performing post release validations and configuring monitoring alerts in the respective tools.

Analyzing daily operational activities and automate them with the help of Run-Deck

Virtusa Consulting Services Pvt Ltd

May 2018 – Mar 2020 Chennai, India

Drives daily production activities with effective communication and leadership

Creates incident related performance analysis and reporting for review by IT management

Scheduling a job using Autosys, Jill Validation and modification, Show Notes deployment as per the requirement.

Triggering a daily Batches in mainframe Z/OS

Performing Promotion and Demotion activity as per the requirement.

Performing Table creation and modification in SQL Database.

Ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service and that changes to Configuration Items are recorded

Minimize disruption to our business by efficiently identifying incident causes and determining the right course of actions leading to incident closure.

Having weekly status call with the global clients.

Take the lead role in service restoration, communication and root cause identification.

Define key performance indicators and report appropriate incident metrics.

Acting as point of contact for any technical issues within a team. EDUCATION

BE-ECE, Percentage: 68

Jaya Engineering College

2010 Chennai, India

HSC - Computer Science -Percentage: 78

Ebenezer Matric Hr. Sec School

2006 Chennai, India

SSLC -Percentage: 63

Bapuji Matric Hr. Sec School

2004 Chennai, India

PROFESSIONAL SKILLS

Domain Knowledge : Banking / Payments /

Telecom

Operating System : Windows / Linux /

Mainframe Z/OS

Version Control Tool : GIT

Artifactory : GITHUB

Configuration Tool : Ansible

WebServer : IIS 6.0, 7.0, 7.5 /

Apache Tomcat

Database Knowledge : MSSQL

Cloud Computing : AWS

Documentation tool : Confluence

Ticketing Tool : Service Desk /

Service Now / BMC Remedy / JIRA

Job Scheduler : Autosys / Control M /

SQL Agent / MainFrame

Monitoring tool : Kibana / Ops

Manager / SNMPC / ITRS / Tube Map

Testing tool : SOAP / Express

Profiler

Designing Tool : Adobe Photoshop

Plintron Global Technology Solutions Pvt Ltd

Jan 2011 – Apr 2018 Chennai, India

Implementing windows applications and web services in Production Environment for 20+ countries.

Migrating .NET applications from IIS 6.0 to 7.5.

Executing database scripts and stored procedures in production.

Analyzing the stored procedures and functions for the entire application in case of any technical discrepancies during development.

Involving in database creation, indexing, views, SQL job creation and management in production environment.

Building complex queries using SQL and writing stored procedures

Preparing test environment for pre-production testing. Performing scope testing.

Integration and testing applications with third party APIs.

Handling new business requirement to serve configuration related changes in Billing & Front End interface.

Managing the team to complete the task within the given SLA

Handling server switchovers during windows patches or hardware upgrades.

Performing Root Cause analysis and submitted Known errors.

Proactive approach for clearance of alarm/issues with RCA updating and closures.

The clean-up process in servers on time basis

Ensure activity completion within maintenance window with minimum downtime. Proper escalation during the activity and get fall back done if required.

Work on daily incident requests and escalate to next level teams if there are any bugs identified.

Coordinated with internal departments for timely solutions on critical incidents.

KEY PROJECTS & ACHIEVEMENTS

Payment Gateway Integration:

This project is related to integration of secondary payment gateway for all the Lycamobile operating countries (20+ countries). I had played a key role in coordinating with the vendor, Projects team and Development team. I have done end to end support for this project till it was live. I have also received appreciation from my management for completing the project with in short duration.

ICG MHS:

ICG MHS was a project which was acquired by Virtusa from HCL. I was one of the Transition Lead where I have to get the knowledge transfer from HCL and deliver it to Virtusa. We have successfully completed this transition in a short duration. I have received 2 awards from the client for best performance and service improvement plan which was suggested by me.

CERTIFICATIONS

ITIL V3 Foundation, Percentage: 93

EXIN

UNIX

Besant Technologies

LANGUAGES KNOWN

English : Fluent

Hindi : Beginner

Malayalam : Intermediate

Tamil : Intermediate

PERSONAL DOSSIER

Father’s Name : N.Sundaresan

Date of birth : 14-11-1988

Gender : Male

Native : Kerala

Marital Status : Married

Nationality : Indian

Address : No: 600, TNHB, Ayapakkam,

Chennai – 600077

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