Administrative Assistant /Customer Service

NAZEENA ABDUL SAMAD

+971-********* *******.**********@*****.*** Shabiya11, Mussafah, Abu Dhabi

Summary

Transitioning from Administrative Assistant and seeking a full-time role in the field of Information Technology as an entry-level, 2 years of experience in the Administration field with hands-on experience in customer service. Recently completed the Google IT Support Certificate Courses — an IT support program that covers troubleshooting, customer service, networking, system administration, and security, and includes evaluative hands-on assessments. Credentials

Google IT Support Professional Certificate [06/18/2020] Experience

[Help Desk Support (Payment Collection)], [ADNOC SCHOOLS], [Abu Dhabi] [08/2019—09/2019] Work in coordination with the accounts department to receive payments and keep records of balance receivables. Attend customers for payments through cheque and online transfer. Handled RMS software and prepare day to day reports and cross-check the cheque amount with the amount received.

[Administrative Assistant],[ Legare Traders], [Kerala, India] [08/2017—05/2019] Provided technical, basic functional support on business applications, office applications. Performs general secretarial and clerical functions for the purpose of supporting office operations.Prepared estimation costfor purchase of products and monitoring stock levels and ensure the variencies. Handled clients incoming mails and calls. Recorded, transcribed, and distributed minutes of daily meetings, maintain the confidentiality of documents, and manage company documents into an updated filing system. Manage office organization and general workflow from supporting staff members.

[Graduate Trainee], [BSNL], [Kerala, India] [07/2016 – 07/2017] Installation of software,check updates for the desktop system. Coniguration of wifi modems. Managed CRM and ERP software. Report making ith monthly collected data and maintained the records.

Education

B.Tech in Informaton Technology, [University of Kerala], [Kerala, India] [2011 - 2015] Bio

Passport No : N7481512 (Validity - Mar 2026)

Visa Status : Husband Visa (UAE) (Validity - June 2021) Nationality : Indian

Gender : Female