Desktop Support Engineer

RESUME

K.SHABBIR KHAN

Mail id: **************@*****.***

Cell : +91-860*******

Career Objective

To serve as a professional in a competitive position in the IT service industry that will

Commensurate my merit and experience. Ready to take up challenging tasks and responsibilities

Complete it successfully and to work for the growth and prosperity of company, team and self.

Professional Synopsis

Ability to manage multiple and varied tasks with enthusiasm and prioritize workload

with attention to detail.

Receptive to new ideas and learning.

Willingness to work in a matrix environment and to value the importance of teamwork.

Work Experience

Worked as a Desktop support Engineer in SERVICE ENGINEER (company LIMRA SYSTEMS) since Oct 09 to July 2011.

Worked as a Desktop support Engineer in SYSTEM ADMIN (company NAVAYUGA ENGINEERING COMPANY LTD) since July 2011 to March 2013.

Worked as a Desktop support Engineer in SYSTEM ANALYST (company THE CASTLE GROUP) since April 2013 to Oct 2017.

Working as System Analyst in IT Assistant (company AL HUDA P.P.L L.C) DUBAI UAE. Since Nov 2017 to Feb 2018.

Worked as a System Analyst SYSTEM IT Assistant (company TECH FOCO GLOBAL SERVICE PVT LTD) since July 2018 to January 2020.

Educational Qualification

Advanced Diploma in Computer Networking Engineering of

Gateway Technologies Institute. 2009

Bachelor’s in Computer Application.(BCA)2012

Knowledge Profile

Platforms: Windows 7,8 & 10, Windows 2000 & 2003 Server.

Structured Cabling: Installation of CAT6, UTP Cable, over cabling, Cross over Cabling, Hubs & Switches, Crimping, RJ45 connectors to CAT6 cable, UTP cable Fault Finding with LAN Tester.

Professional Experience

Organization : TECH FOCO GLOBAL SERVICE PVT LTD

Designation : System IT Assistant

Duration : July 2018 to January 2020.

Job Profile:

Good project management skills, with the ability to independently interact and at

times lead a team to complete initiatives with quality and timeliness.

Leads technical projects and delegates technical tasks throughout a team.

Manage the day-to-day operations of the System Administration team.

Lead projects related to the System Administration team and ensure communication, structure, and timelines are defined and met

Act as an escalation point where difficult or controversial calls are received from

our end user base

Documents and recommends policies, procedures and systems architecture

Ability to perform well in team environment, with staff at all levels, to achieve

business goals

Experience in the following areas: Patch Management, windows, Anti-Virus, OS Upgrades, File Server Migration from server 2000 to 2003, AD group policy, computer security and system monitoring and logging.

Knowledge in DFS, FRS File system, File server migration

An application of Problem Management Tracker will be implemented to find the Root Cause Analysis (RCA) and provide required solutions to avoid it in future with the support documents.

Investigating Windows Event Viewer logs to diagnose software/hardware problems

Implementation of Data De-duplication in File servers to optimize storage size.

Professional Experience

Organization : LIMRA SYSTEMS

Designation : SERVICE ENGINEER

Duration : Oct 09 to July 2011.

Job Profile:

Accept Customer Desktop and Laptop system in store for repairs.

Request information about Software and Hardware issues and documents all concerns.

Design and implemented Local Area Network (LAN) & Wide Area Network (Wan)

Assembling Desktop PCs and Installations of Software & Hardware

Resolve selected issues with smart phone and tablets.

Maintaining, Troubleshooting & Repair of Network and Desktop Peripherals

Superb knowledge of TCP/IP fundamentals

Implementation of DHCP, DNS, FTP, TFTP.

.

Personal Memorandum:

Date of Birth : 29rd Nov 1986

Father’s Name : Khader Basha (Late)

Sex : Male

Languages known : English, Tamil, Hindi

Nationality : Indian

Marital Status : Single

Permanent Address : 12/40, Nair Varadha Pillai Street,

Royapettah, Chennai – 600 014.

Declaration

I hereby declare that information furnished is true to the best of my knowledge and I ensure that I will do my duties sincerely, efficiently and elegantly to the utmost satisfactions of my superiors.

Date: Yours truly,

Place: Chennai (SHABBIR KHAN)

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