Customer Service Representative

Dominique Oree

**** ****** **, **** **

Sebastian, FL 32958

913-***-****

*********.****@*******.***

EXPERIENCE

Appliance Specialist, Best Buy — November 2016 - present Identify customer needs and recommend appropriate solutions, follow up with customers and contractors to confirm needs are met and answer questions, conflict resolution with customers when expectations are not met, create solutions that resolve customers’ unique problems and/or issues, assist with training new employees on ways to increase efficiency

Customer Service Representative, Best Buy — May 2016 - November 2016 Complete post-sales phone calls, manage daily alerts and queues, pre-screen orders to ensure quality and correct expectations are set, manage open order reports, assist team members with conflict resolution when customer expectations are not met. Student Caller, Friends University — October 2012- July 2016 Call through separate lists of potential donors, fill out donation paperwork, get payment information, send paperwork to correct offices, attend recruiting events, send thank you notes Falcon Student Organization President, Friends University — August 2014 - May 2015

Host weekly meetings for club presidents, attend bi-weekly meetings with student council, assist club presidents in planning and budgeting for events, host events to increase student morale, identify and create solutions to decrease areas of student stress, create and monitor budget for student government

Student Ambassador, Friends University — August 2013 - May 2016 Give guided tours to prospective students and different groups, help set up welcome packets and paperwork, assisted with any general office task, supervised events, answer questions for prospective students

EDUCATION

Friends University, Wichita, KS — Bachelor’s of arts in criminal justice with a minor in computer science

SKILLS

Proficient in Microsoft office, great written and verbal communication, confident decision-maker, valuable team leader and member, excellent at prioritizing,, organized, customer service oriented, event planning, budgeting,

REFERENCES Kaleb Peaden Specialty Manager

*****.******@************.*** 316-***-****

Dr John Taylor Professor Emeritus *******@*******.*** 316-***-**** Ivan Santiago Best Buy Supervisor ****.********@*******.*** 620-***-****