Administrative Assistant Manager

Marilyn Wooten

Charlotte, NC ***** • 704-***-**** • adenlc@r.postjobfree.com

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

Customer and client relations

Analytical thinker

Database administration

Business correspondence

Exceptional organizational skills

Problem solver

Report analysis

Time management

Work History

Administrative Assistant, 09/2015 to 06/2020

James River Equipment – Charlotte, NC

Managed complex filing system (alpha-numeric, geographic and chronological) for all machines, facilitating better customer service and assisting sales.

Answered multi-line phones, routed calls to parts, service and executive management for quick issue resolution.

Performed basic accounting functions including dropping payables into Filebound with appropriate General Ledger coding and uploading remote bank deposits to Bank of America Cash-Pro.

Assisted employees with reimbursement requests by entering information into expense reports on Wells Fargo website.

Performed clerical duties as required, including inputting sales data into cloud-based financial management system; metered and mailed correspondence daily, keeping communications current.

Project Manager, 04/2009 to 02/2013

Time Warner Cable Media – Charlotte, NC

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Collaborated with cross-functional teams to complete projects on time.

Drafted reports outlining project milestones, timelines and key performance indicators.

Directed development of EDI billing system invoicing $70 million annually. Saved $300,000 annually in staff salaries due to improved efficiencies.

Led project to outsource invoice mailing to print house, saving $1 million annually in postage costs due to bulk mailing discounts and enabling staff to concentrate on customer focused activities.

Education

Bachelor of Arts: Journalism

The University of North Carolina - Chapel Hill, NC

Voracious reader, accomplished cook, beach lover.

Read so many books I have no more room on my shelves; routinely create recipes, love to feel sand in my toes.

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