Customer Service Administrative Assistant

Amanda Rickert

KENTWOOD, MI 495**-***-*** **** ***********@*****.***

OBJECTIVE

To be a top notch administrative assistant in a increasingly technological world

EDUCATION

Westside Tech, Winter Garden FL – August 2008 – July 2009

Cosmetology License

Digital Works – Newaygo, MI

Certified Customer Service Professional

Relevant Coursework:

̵Telephone Etiquette

̵Email Etiquette

̵The Service Mentality

̵Listening Skills

̵From Curt to Courteous

̵Essential Telephone Skills

̵Six Steps to Service Recovery

̵Influencing the Interaction

̵How to Handle the Irate Customer

̵Maintaining Customer Relationships

̵Selling Skills A-Z

̵Questioning Techniques

̵Five Forbidden Phrases

̵Six Cardinal Rules of Customer Service

Skills:

̵Typing: 96wpm

̵Software: Windows 10, Adobe Acrobat, Microsoft Office 2010, Microsoft Excel, Microsoft Powerpoint

̵Internet Browsers: Microsoft Edge, Mozilla Firefox, Google Chrome

̵Email: G-mail, Yahoo

̵Cellular Devices: Android devices

̵Search Engines: Google, Bing

EMPLOYMENT HISTORY

Magna Mirrors via Effex Management Solutions - Assembly Handling 9/2017 – 2/2018

̵Worked in a six person team to produce left hand and ride hand side mirrors for Honda's Pilot and Ridgeline vehicles.

̵Kept up a quick, efficient pace producing quality parts for an established automotive part manufacturing facility.

̵Managed to flexibly move between both right hand and left hand cells at a moments notice, as well as filling in for stations where needed when short staffed for other lines with little to no prior knowledge of the machines

Tobacco Outfitters – Cashier/Sales Rep 6/2017 – 9/2017

̵Performed opening and closing duties of a retail environment; counted registers, submitted bank bags, restocked product, and cleaned before closing the store.

̵Used analytical skills to find issues with alternative nicotine distribution devices that customers had issues with.

̵Provided quality customer service using a combination of knowledge and problem-solving skills.

Fuego: A Fusion Kitchen – Line Cook 7/2015 – 4/2016

̵Prepared sandwiches, salads, and flatbreads in a fast-paced kitchen environment with a team of five.

̵Inventoried product; included making detailed orders of product for the week and taking stock of what was already prepared.

̵Showed Initiative by organizing product and kitchen equipment to better suit the environment.

Riverstop Cafe – Barista/Line Cook 10/2013 – 7/2015

̵Took orders of customers in a friendly, outgoing manner.

̵Used verbal communication skills to prepare tailor made beverages for patrons.

̵Creatively prepared food orders as well as designed menu specials

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