Customer Service Data Analyst
Resume:
Cheryl L Jordan
Cranston, RI *****
*************@***.***
Administrative Skills
MS Word, Excel, Access, Outlook, PeopleSoft, Crystal Reports, Ascent, Gen. Accounting, JDA, EDGE, Concur, Ariba, SAP, Customer Service, PBX Operator
Certifications
UES Certified 2014
Education
Roger Williams University present
Peter Faneuil – ACC/University of Massachusetts Certificate 1983
Boston High School Diploma 1983
EMPLOYMENT HISTORY
CVS (contract) Woonsocket, RI 02864 07/19 –11/19
Coordinator III
Provide account management functions for the Organization Vaccine Program.
Facilitate vaccine voucher contracts.
Follow up on inquiries from third party partners & field agents.
Contract processing, verification & voucher processing.
Reporting & accurate data entry into portal.
Assist with others with Third-Party related task as needed.
Follow-up outreach to potential participants via email & phone.
Advanced Interconnection (contract) Providence, RI 02908 05/19 – 07/19
Purchasing Assistant
Support purchasing needs of manufacturing parts used for production.
Order/schedule outside service for production as needed.
Follow up on late orders with suppliers/vendors.
Create, update & maintain purchase orders as needed.
Participates in weekly departmental update meetings.
CVS (contract) Woonsocket, RI 02864 02/19 – 04/19
Procurement Contract Coordinator
Support CVS Procurement team with review of contracts submitted through Ariba.
Review & discern if contracts submitted through Ariba are relevant to the specified purchase order requested.
Provide Client letter to supplier upon request.
Pull contract & related information as requested.
CVS (contract) Woonsocket, RI 02864 09/18 – 12/18
Procurement Data Analyst
Provide aid to Financial Analyst & IT project team to analyze the forecasting data.
Create, maintain & update reports within Excel.
Review purchase order line item to confirm all required data updates.
Redline purchase orders/agreements specifications as needed.
Confirm & verify quality of data for vendor cost/purchase orders within company’s IT organization.
Follow up with suppliers on pending updates & confirmations regarding orders.
Lang Pharma Nutrition (contract) Middletown, RI 02842 06/18 -07/18
Purchasing Assistant
Maintain Master Open Order Report for all vendor & suppliers.
Distributes weekly reports to select vendors & suppliers on all open order status.
Managed daily updates to purchases orders as needed.
Provide biweekly report to show accurate on hand inventory levels.
Closed out cancelled or orphan orders in system.
Provide confirmation & tracking information for deliveries.
Maintain file system for all confirmation of completed purchase orders.
Follow up with suppliers on pending updates & confirmations.
Bank of America (contract) Riverside, RI 02915 12/17 – 05/18
Operations Specialist
Provide operational support processing employee expense report in accounts payable.
Review & validated data submitted in the concur online expense management tool for review of compliance to the policy.
Owen & Minor Franklin, MA 02038 11/14 – 11/17
Purchasing Specialist
Coordinates the new/lost business “Add-to-Stock” process.
Implements & executes plans for reduction of excess inventory.
Collaborates with purchasing analysts on stock/non-stock decisions.
Manages items in Product Workflow such as discontinued items, Sub-rules & UOM changes.
Leads the planned deployment purchase order process & creates planned deployment purchase orders.
Understands/utilizes JDA replenishment planning system.
Processing of IBT request from other DC.
Investigate & reconciles late orders.
Work with sales reps for processing new & loss business.
Distributes updates to home office price change & coordinates procuring & distribution of vendor catalogs & price list.
Provides daily, weekly & monthly reports to sales reps, customer service department and general manager.
MorphoTrust USA Brockton, MA 02301 02/14 – 10/14
Enrollment Agent
Provide enrollment services for state & federal agencies.
Administered electronic fingerprinting functions according to the state, federal or commercial customers’ program requirements.
Operate specialized fingerprinting machinery.
Performs administrative functions utilizing specialized software databases.
Complete daily maintenance & update of office records database systems.
Performed all functions of Office Manager for this location.
Spectra Temps of Rhode Island Providence, RI 02903 12/13 – 02/14
Various Administrative Assignments
Provide various administrative, calendar management & secretarial support for businesses in the Rhode Island area.
Pauline Books & Media Boston, MA 02130 01/06 – 04/13
Purchasing Agent
Manage all restocking of inventory for 8 bookstores.
Maintain budgets, files and documentation for bookstores itinerary.
Collaborate with merchandising team to ensure strong customer service to bookstores and vendors.
Provide daily customer relations with vendors and bookstores.
Forecasting & review daily sales reports for bookstore purchase.
Langham Hotel Boston (part-time) Boston, MA 02110 12/03 – 07/06
PBX Operator
Answer all incoming/internal calls for hotel, guest & 2 restaurants.
Provide information & assistance as needed for guest/restaurant services on site.
Monitored alarms systems & functions; close communication with local police, fire & on-site security to ensure comfort & safety for all guest and employees.
UMMC – Biologics Laboratory Boston, MA 02130 09/95 - 10/04
Purchasing Associate
Purchased all laboratory supplies, equipment & service.
Assisted controller with budget planning of department accounts, forecasting, accounts payable, reconciles invoices and orders.
Manages records & invoicing of toxoid products.
Completes travel, training reimbursement and credit card procedures.
Assisted with general office functions as needed.
Create, edit & update purchase orders for the biologic’s laboratory.
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