Engineer Network

SAHIDUL ISLAM

Email: *************@*****.***

Mobile: +917*********, +917*********

Address: Nagawara, Bangalore, Karnataka, India.

WORKING EXPERIENCE: (5 years+)

GDC DIMENSION DATA: Network Service Desk Analyst: From Jan 2018 – Present.

ITC INFOTECH: Network Support Engineer: From July 2016 – Dec 2017.

HP INC: Technical Support Engineer: From July 2015 – July 2016.

EDUCATIONAL QUALIFICATIONS:

BE (CSE) from VTU – Year 2014.

HSC (12TH) from AHSEC – Year 2010.

HSLC (10TH) from SEBA – Year 2008.

PROFESSIONAL CERTIFICATIONS:

Cisco Certified Network Associate (CCNA SECURITY) - CSCO12794413.

Cisco Certified Network Associate (CCNA R&S) - CSCO12794413.

TECHNICAL SKILLS:

Well versed with the Network Technologies like ROUTING, SWITCHING, LAN, WAN, WLAN, VLAN, OSI MODEL, TCP/IP.

Good knowledge on the Network protocols like RIP, EIGRP, OSPF, DNS, DHCP, TELNET, FTP, HSRP, VRRP.

Exposure to the Network Security Systems, Firewall, IP Security, IPS, ACL, NAT, SSL, TLS.

Working experience on Network Monitoring Tools like Solarwinds, StatSeeker, WhatsUp-Gold, SiteScope, LanSweeper, Ruckus, Meru, Fortinet, GestTek.

Working experience in monitoring the Network devices for alerts, network utilization and performance.

Hands on experience on Ticketing tools like Omni Channel, ITSM Service-now, HPSM for Incident management and handling the Service Requests bound by SLA’s.

Basic knowledge on troubleshooting the Wireless router, Wireless AP, wireless Encryption methods (WPA WEP, WPA2-PSK).

Working Experience in Active Directory, MS Exchange Tools, Airwatch Console.

Basic knowledge on Load Balancer, Wireshark, Cisco ASDM tool.

Proficient in IP addressing and Subnetting.

Good exposure in IOS upgradation, backup & restoration in Routers and Switches.

Basic knowledge of installing, configuring, and managing Firewalls.

Dimension Data Roles & Responsibilities: (2.5 Years)

Supporting the clients and their users with the network related issues over phone and emails.

Creating tickets based on the issue reported by the clients, performing basic level troubleshooting, and engaging the next level engineers for further troubleshooting (critical issues).

Monitoring the Network devices for the network utilization and performance and sharing the reports.

Monitoring traffic load and suspicious traffic to resolve bandwidth issues on several LAN and WAN connections.

Raising an internal change management (CM) request for the changes in the network.

Handling the requests for granting/revoking access to various applications like YouTube, Yahoo, cloud portals etc.

Handling the requests for blocking malicious IPs or URLs.

Handling the requests for IP reservation and MAC binding.

ITC Roles & Responsibilities: (1.5 Years)

Providing first level Network Support to the clients and their users over phone and emails.

Monitoring the Routers, Servers and Access Points for network usage and network performance.

Pinging and rebooting the routers, Access Points & Servers for troubleshooting Network related issues.

Resolving the web tickets with respect to the issue described in the ticket or assigning to the right department for further processing.

Providing remote support to the user computers for account set up & software related issues.

Creation, deletion and modification of user accounts, Email accounts, Distribution Lists, Security groups using Active Directory and MS Exchange tool.

Microsoft Outlook Support - configuration, backup, restore and troubleshooting.

Granting/Revoking access for various applications like MDM, Blackberry, BirchStreet, POS, MIM, PMS, Skype for business etc. to the users and their devices.

HP Roles & Responsibilities: (1 Year)

Handling inbound calls and providing Technical Support to the clients and individual customers over phone and emails.

Installation & Configuration of Windows and other software and hardware peripherals on HP Laptops, desktops and other products (Workstations & Thin Clients).

Providing remote support for driver installation and other software related technical issues.

Creating cases/tickets based on technical issues using SR-Dash tool and dispatch to the corresponding SVC in case of onsite service.

Validating and Resolving mixed contract cases and assigning it to right department if needed.

PERSONAL DETAILS:

D.O.B: 01-01-1992

Marital Status: Single.

Languages known English, Hindi, Assamese, and Bengali.

Hobbies: Photography, Bike Riding, Browsing Internet.

DECLARATION:

I, Sahidul Islam do hereby confirm that the information given above is true to the best of my knowledge.

Date :

Place : Bangalore Sahidul Islam

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