Resources Manager Customer Care

James K Ward

**** ***** ** ****, ********, CA ***09 760-***-**** ************@*****.***

Objective:

To obtain a position to fully leverage my technical experience and expertise

Experience

DIRECTION AND SEARCH INC., 2007-PRESENT

•Provide support to senior consulting staff for several Fortune 500 companies including Dominos, Amazon, Microsoft, Hyatt Hotels, T-Mobile

•Ensure billing systems are integrated into CRM functions for sales and marketing campaigns

•Maintain connectivity between back end fulfillment systems and ordering and billing systems

•Trouble shoot system and software issues with at home contact center agents managing sales and customer care functions Fortune 500 clients

UNITED STATES POSTAL SERVICE, 2005-2006

•Maintained facility in largest marketing zip code in the United States

COMPUTER SERVICES UNLIMITED INC., 2015

•Help Desk Technician, troubleshoot hardware, software issues, recommend solutions to optimize client/server hardware or incorporate cloud platforms. Optimize drives and software, install antivirus and security software, remove crypt o virus, install operating systems, including Windows updates, driver updates and installations, install Java, transfer of data to new drive

UNITED STATES MARINE CORPS, Retired, Staff Sergeant 1991-2004

•Company Training Non-Commissioned Officer in Charge, migrated Excel documents to Access database for 1000 personnel

•Maintained Linux database for eventual SQL injection, including secure migration of data

•Project/Watch Chief maintained confidential records on all Marines to Command, to include schools attended, training completed, medical records, maintained DBMS on Microsoft Access

•Post Deployment Marksmanship Instructor, qualified Company of over 200 Marines to 50% Expert, 100% Marksman

•First Line Supervisor, Watch Chief, Weapons Specialist

•Deployed six times during service to the United States Marine Corps

•Deployed to Operation Iraqi Freedom as Training Manager, implemented crew serve weapons

•Deployed as Team Leader with Combat Cargo, First Force Service Support Group 26th Expeditionary, USS Tarawa, securing all vehicles and personnel for sea travel and served as Team Leader for Flight Deck Safety in Persian Gulf

UNITED STATES DEPARTMENT OF STATE, 1995

•Marine Security Guard School, attention to detailed observations, duty and diligence

Education

California College San Diego

•Bachelor of Science, Mobile Applications and Software Development, GPA 3.59

awards

United Education Institute

•President’s List

California College San Diego

•Dean’s List

UNITED STATES MARINES CORPS

•Good Conduct Medal x4, Navy Achievement Medal

SKILLS

•Designed and built 3-D Virtual Reality computer with Intel i7, 980GT graphics

•Utilize Visual Studio Code for C# and Angular applications. Utilize Chrome developer tools to test Direct Object Model, cascading style sheets, Bootstrap, JavaScript, SQL, Node, Live Server

•Installed Pop! on Linux grub to utilize virtual disk for encryption containers and Docker to contain Git for version control and development team security

•Utilize Docker for Python or Ruby or GO thus provide high speed and autonomy to software development life cycle

•Windows 10 wsl2 Insider experience, Eclipse and Atom IDE, to control development process at design speed with interactive languages such as Java or Clojure

•Installed and maintained Android Studio for Mobile Applications Development, to include virtualization and advanced emulators for Linux applications

•Installed Web-Pack JavaScript bundle for trans-piling any language

•Extensive experience using Web Forms with Microsoft Visual Studio, C++, C#, collaborating using GitHub

•Ability to take ownership and direct troops within Commanders’ intent and conduct meetings, foster feedback, and moderate during meetings in order to arrive at the original intent, much like an Agile team leader would arrive at the project vision using Agile documentation and practical application of training, informing, retrospective meeting, and re on their behalf to the product owner

certifications

• A+

•Network+

•Security+

Security Clearance

Secret Clearance

• Eligible for reinstatement, Single Scope Background Investigation

United States Citizen

• Real ID

James K Ward

2245 Vista La Nisa, Carlsbad CA 92009 760-***-**** ************@*****.***

July 15, 2020

Human Resources Manager

Dear Human Resources Manager:

I am writing to apply for the Computer Programmer position. I am an IT professional with over 2 years of experience. In my current role as Software Specialist for Direction and Search I work with large profile corporate and government clients to tailor services to their needs. I also work closely with the user experience (UX) to ensure the website and its components are engaging and easy to navigate, ensuring maximum usage and satisfaction.

Cap clean, a project I developed, currently unpublished but viewable on https://github.com/OKWARDO/Cap-clean-, involved efficient use of SQL and DBMS. It also contained a user experience that involved direct savings in electrical energy cost via the monitoring of heating, cooling, lighting systems and transformers. The data was provided via user input to include text, Boolean check boxes, and passwords. The database retained and processed the user input using hypertext markup and Visual C. Since writing algorithms that mitigate bandwidth can become large scale, I digress and spend my time avoiding bandwidth bottlenecks before they start, like checking for memory leaks and using newer versions of scripting languages.

The following project was started during a class to develop a program that could run and compile quickly at run time.

My use of extended arrays and pointers as demonstrated in Utilities.cpp is how we kept data space open, making my choice of C++ future proofed if needed for an object orientated program.

To keep bandwidth costs lower on the front end, I submit another application using Angular 9, recently uploaded to https://angular-m7hpxk, it works on the object model with hard code files not virtual ones, saving time in the long run. This project I did on my own time to add to my personal library. It allows data from user input (the user can add his favorite hero to the web page with some attributes) to be saved within the application itself, without redundantly uploading to the database.

I am up to date on all computer programming languages and terms and my data entry skills are fast and efficient. I am incredibly organized and very detail oriented; I rarely make errors and know what even a small mistake can mean to a project. My exemplary programming skills along with my dedication and professionalism make me a well-suited candidate for your Computer Programmer position. I am also a thorough communicator and work well as part of a team in addition to my ability for self-direction. I would be thrilled to be able to bring my skills and professionalism to your company as a Computer Programmer.

I am sure you’ll find my credentials to be in order and welcome a chance to meet with you in person to discuss how my qualifications would benefit your business goals and objectives. Thank you for your time and please do not hesitate to call, text, or email.

Very Respectfully,

James Ward

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