Client Oriented Relations Expert - (Global Security Operation Center)

Jhuliuz Hernes B. Mag-isa

Address: **** ****** ****** *** **** Manila, Phone: 091******** Email: **********@*****.*** CISCO ID# CSCO13367839 CompTIA ID# COMP001021494273 eLearnSecurity ID# 7587393 CERTIFICATION

• Cisco Certified Network Associate Routing and Switching (2018)

• Cisco Certified Network Associate Security (2019)

• CompTIA Cybersecurity Analyst (CySA+) (2019)

• CompTIA Security+ (2019)

• Carbon Black Response Cloud Administrator (2019)

• CompTIA Security Analytics Professional (CSAP) (2019)

• eLearnSecurity Junior Penetration Tester (2020)

Skills

• Solid foundation and knowledge in OSI layer, TCP/IP protocols, ipv4 addressing, Structure Cabling and fiber optics

• Can implement effectively the knowledge of ipv4 addresses with subnetting and supernetting

• Ability to update knowledge on new network technologies.

• Solid experience in Router IOS Backup and Recovery and Update

• skills and understanding in WAN protocols PPP, multilink, GRE tunneling and GRE over IPsec, NAT/PAT

• knowledge in switching (STP, RSTP, MST VLAN technology, VTP and Etherchannel, portsecurity, Private VLANs).

• Knowledge in High Availability or Routing Resiliency protocols (HSRP, VRRP, GLBP, ASA FAILOVER).

• knowledge and skills in routing protocols (EIGRP, OSPF, BGP). Including static routes, routemaps and routing authentication.

• Knowledge in Cryptography. (IKE VPN)

• Experience in Configuration of IP phones and Analog phones registration in CUCM and CUCMe

• knowledge in Traffic Filtering using Stateful and Stateless Access-list.

• Knowledge and hands-on experience on GNS3, Packet Tracer, ASDM, VMWare Workstation, ServiceNow and Oracle Virtual Box.

• Knowledge and experience creating policy in Firewalls such as Trustwave-UTM, Palo Alto, Cisco Asa, Fortinet.

• Hands-on experience with a Vulnerability Scanner such as OpenVAS and Nessus

• Knowledgeable and ongoing knowledge and skills development into Penetration Testing with Kali Linux

Jhuliuz Hernes B. Mag-isa

Address: 1760 Cavite Street Sta Cruz Manila, Phone: 091******** Email: **********@*****.*** CISCO ID# CSCO13367839 CompTIA ID# COMP001021494273 eLearnSecurity ID# 7587393 Work Experience

Dates From: 09/2019-05/30/2020

Client Oriented Relations Expert (GSOC) Trustwave Philippines Inc.

• Escalate tickets with dependencies to respective Client Administrators (e.g., resetting of end-users password, configuration needed in Network connections.)

• Comply and Respond with the ticket SLA set by the clients and update in step procedure in a timely manner (with documented SLA) to support, threat and other cases.

• Uses applications such as ServiceNow, Nagios, Request Tracker, and Jira.

• Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.

• Troubleshoot hardware and software problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance where required.

• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems

• Gather information about reported request / problem and document it in incident log ticket for actions in cases to effectively communicate information internally and to customers

• Respond to inbound requests via phone and other electronic means for technical assistance with managed services

• Provide troubleshoot for firewall devices such as Trustwave-UTM Firewall, Palo Alto, Cisco Asa, Fortinet, Juniper

• Has working knowledge of Routing and Access Control Devices Dates From: 03/2018– To: 07/27/2019

Network Engineer Rivan School of Technologies Inc.

• Configures IP SLA, PBR, Interior Gateway Protocol, held seminars to different schools, Instructing students a deeper knowledge about Networks.

• Experience in configuring and deploying Cisco devices (Cisco 3560,3650,3750,4506 and 3825, 1921, 1941, 2901, 2431)

• Works with the supervisor and colleagues in implementing, maintaining or troubleshooting network Projects

• Responsible for maintaining and keeping pc desktops in working order Jhuliuz Hernes B. Mag-isa

Address: 1760 Cavite Street Sta Cruz Manila, Phone: 091******** Email: **********@*****.*** CISCO ID# CSCO13367839 CompTIA ID# COMP001021494273 eLearnSecurity ID# 7587393

• Assists instructors in handling students troubleshooting their configurations if they are not able to complete the activity and explaining/clarifying their concerns in lessons TRAINING & SEMINARS ATTENDED

• Cisco Certified Network Associate: Routing and Switching + CompTIA A+ Training Rivan School of Technology (2018)

• Cisco Certified Network Associate: Security Training Rivan School of Technology (2019)

• CompTIA Cyber Security Analyst+ Training

Rivan School of Technology (2019)

• CompTIA Security + Training

Rivan School of Technology (2019)

• VAPT Training (Vulnerability Assessment Penetration Testing) GuideM (2020)

Education

2013-2018 Lyceum of The Philippines University, Manila Bachelor of Science in Computer Engineering

Muralla St, Intramuros, Manila, 1002 Metro Manila

References

Provided upon request

2

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