Civil Engineering Customer Service
Resume:
EDMUNDO G. LACSON JR
Room *** Bldg. *** Mag * Boulevard Dubai South, UAE Contact Number:
E-mail: ***********@*****.***
OBJECTIVE
To obtain a career with a progressive organization where I can utilize my skills, knowledge experience and for challenging role that allows for the advancement and growth. QUALIFICATIONS
• Result oriented, hardworking, responsible and eager to learn.
• Possesses good human relation skills.
• Enjoy working with details and completing task accurately and on time.
• Can work well with a minimum supervision.
• Has the ability to work under pressure.
WORKING EXPERIENCE
Radius Group
Al Shafar Investment Building 2F Al Quoz Industrial Area 1 Hadaeq Mohammed Bin Rashid, Dubai, UAE February 23, 2019 – March 31, 2020
Customer Service Representative helps customers with complaints and questions, give customers information about products and services, take orders, process returns and helping customers understand the product and answering questions about their reservations. Advanced Technical Support Representative
IBEX Global – Philippines
January 24, 2015 – January 21, 2019
Advanced Technical Support Representative responsible for helping customers for their technical issues specific on gadgets (AT&T Account) through phone calls by troubleshooting and proper probing to rectify the issue. Will be able to provide resolutions and recommendations based on customers concern in a timely manner where both parties will benefit. Assist customers with strong communication skills and the ability to remain calm and professional in all circumstances. Usually, provide special support wherein customers will be able to understand some updates, new features, and basic information for gadgets in the simplest way.
EDUCATIONAL BACKGROUND
Tertiary
Course: Bachelor of Science in Civil Engineering
School: FEU Institute of Technology
Address: P. Paredes, Sampaloc, Manila, Metro Manila Year: 2015 2
nd
semester – 2017 3
rd
semester
Course: Bachelor of Science in Civil Engineering
School: Rizal Technological University
Address: Boni Avenue, Mandaluyong City
Year: 2009 2
nd
semester – 2012 2
nd
semester
Course: Bachelor of Science in Computer Engineering School: Rizal Technological University
Address: Boni Avenue, Mandaluyong City
Year: 2006 1
st
semester only
Secondary
School: Mandaluyong High School
Address: #81 Rev. Aglipay St. Mandaluyong City
Year Graduated: 2003 – 2006 (2
nd
Year – 4
th
Year)
School: School of St. John Berchmans High School
Address: Cordon Isabela
Year: 2002 -2003 (1
st
Year only)
Primary
School: Anonang Elementary School
Address: Anonang Cordon Isabela
Year Graduated: 1996 – 2002
SEMINAR ATTENDED
Techno seminar about Technopreneurship
FEU Institute of Technology, FIT Bldg.
August 19 & 22, 2016 and October 10, 2016
CERTIFICATES
• Autodesk Certified Professional: AutoCAD 2015 February 15, 2017
• Road to Technopreneurship October 10, 2016
• Introduction to Technopreneurship August 22, 2016
• Entrepreneurial Journey August 19, 2016
• Consumer Electronics Servicing NC 11 August 03, 2015
• Computer Hardware Servicing August 03, 2015
PERSONAL SKILLS
• Computer Literate
• Fast Learner
• Excellent Numerical and Analytical Skill
CHARACTER REFERENCES
Jeffrey Sinatad Jabonete Eric Matos Morgan Palma
Philippine Retirement Authority IBEX Global
Sigma Thermal ME- JAFZA
Programmer Team Manager
Procurement Engineer
+639********* +639********* +971*********
I hereby certify the veracity of the above statements herein. EDMUNDO G. LACSON JR.
Applicant’s Signature
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