Naif Deira Dubai UAE E-mail: adelld@r.postjobfree.com

Phone: 056*******

OBJECTIVE I have been involved in retail for the last 2 years working my way up to Supervisor position after only 1 year as Customer Services Agent. My experience covers fashion retail industries which have given me a highly diversified skill set that will benefit in personnel management, operations, customer service, inventory management, marketing, sales conversion, loyalty generation and other key areas of traditional retail. WORK

EXPERIENCE

Max Fashion Landmark Group

UAE

May,2019 — Present

Pakistan Telecommunication

Company Limited

Feb,2018 — Feb,2019

Maison Consulting & Solutions Oct,2017 — Dec,2017

Sales & Customer Service Supervisor

Conducted inventory count every start of the day to verify previous night’s accounting while cross-referencing amount with recent sales figures and product breakdown. Rotated supervision in different areas of the Store: Floor, Backstore, cashiering and stock keeping.

Checked the work of backstore staff to make sure these are in strict adherence to Store standards.

Presided over investigative matters during instances when store personnel was alleged to have committed wrong-doing.

Implemented rules, regulations, and tactics to reduce the incidence of theft, pilferage and product damage.

Customer Services Executive

Window Trouble Shooting and fix issue of window.

Customer support according to internet.

Update the system according to customer requirements. Modem Configuration.

Modem User name and Password change method.

Evo Wireless Trouble Shooting.

Package Plans of Broadband, Evo, Smart tv and Land line. Mac Addressing Enable. Enable Privacy on Modem.

CRM update and update customer record in CRM.

Update customer history like valid name, cnic number, mobile number, email address and home address.

Risk Management Solution is used to updated customer payment history according to there payment received.

Microsoft Dynamic AX Developer

SQL Server Reporting Services used to making reports according to projects and implements on the the real environment.

Ahmad Raza

Ahmad Raza 1

Using Hyper V Machine.

Insert data through Microsoft excel to software.

EDUCATION BS Software Engineering Sept,2013 — Jan,2018 FSC (Pre-Engineering) April,2011 — Aug,2013

Matriculation March,2009 — March,2011

Comsats University Islamabad Punjab Pakistan

Major Subjects:

1. Data Base

2. Software Quality Engineering

3. Software Testing

4.Software Requirement Engineering

5. Software Engineering

Final Year Project:

Automation of Book Dealership ( A system in which all books data is store according to retail price, stores details, books order shipment details, book purchase record were maintained by using bar code scanner technology.)

Major Achievements:

1. 3rd price in event Management Competition (2016) 2. Runner up in Badminton Tournament

Government Degree College Vehari, Punjab, Pakistan Major Subjects:

1. Physics

2. Chemistry

3. Maths

Bilal High School Vehari, Punjab, Pakistan

Major Subjects:

1. Physics

2. Chemistry

3. Maths

4. Computer

SKILLS Bachelor Degree – Software Engineering.

More than 2 years experience in retail.

Results oriented; promoted to Supervisor position after 1 year. Dedicated; open to working on holidays and during special events. Excellent leadership qualities; managed a team of 30 personnel. Great interpersonal skills; attentive to the needs of customers and personnel. PERSONAL

INFORMATION

Age : 23

Date Of Birth : 15-03-1996

Religion : Islam

Marital Status : Single

Visa Status : Employment Visa

Ahmad Raza 2

INTERESTS Travelling is my passion.

I love making new friends and connections.

Playing games is my hobby.

REFERENCES References available upon request.

Ahmad Raza 3

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