Manager Customer Service

GENESIS BAJANA

***********@*****.*** · 941-***-**** · Tampa, FL, 33611

Forward-thinking manager with 12 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes. Resourceful manager steadfast in developing opportunities to improve day-to-day operations.

EXPERIENCE

02/2008 – 06/2020

MANAGER/RETAIL STORE/SALES MANAGER, Panamerican llc.

Trained and mentored new employees to maximize team performance and achieve daily duties.

Led employee performance reviews and discussed improvement strategies with each team member.

Managed day-to-day operations, including supervision and assignment delegation for 4-member team.

Gave input on how to improve training and employee productivity.

Coordinated day-to-day and long-term activities within various business platforms.

Trained current employees on additional job positions to maintain coverage of roles at all times.

Decreased cost by negotiating with vendors and suppliers for better prices.

SKILLS

Contract development and management.

Issue and conflict resolution.

Lead generation.

Brand management.

Supervision.

Organization.

Problem resolution.

Customer service.

EDUCATION

GED, Suncoast Technical college.

I completed my high school and currently getting my GED to start a career.

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