Front Desk Agent
Resume:
November ****- present
August 2016- Jan 2018
Graduate 2014
Stephany Cervantes
*** * *** **** *** Oak Park, IL
708-***-**** • adelge@r.postjobfree.com
Skills
● Bilingual
● Team player
● Fast learner
● Self motivated
● Problem solver
● Works well with others
● Efficient
● Punctual
Work Experience
At Your Service Agent
Marriott International Hotel
● Transmit or receive messages using telephone or telephone switchboard
● Responsible for an average 70 inbound calls a day
● Log all of guest request or issues onto computer, contact appropriate individual or department Front Desk Agent
Renaissance Chicago downtown hotel
● Determine guests nature and purpose of visit, and direct or escort them to specific destinations.
● Provide information about establishment
● Greet, register and assign rooms to guests
● Contact housekeeping or maintenance staff when guests reports problems
● Keep records of room availability
● Transmit and receive messages, using telephones or telephone switchboards
● Responsible for an average 70 inbound calls a day Cashwrap coordinator
Sephora
● Supervise cashiers and provide on the go job training
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
● Process merchandise returns and exchanges
● Stock shelves, mark prices on shelves and items
Education
High School Diploma
Morton East School
References
● Available upon request.
Contact this candidate