Systems Engineer

Resume of Robert J. Liebsch

*** ********* ***, ***. #**, Daly City, CA 94015ᆞ 415.812.5468ᆞ *************@*****.*** Experienced Information Technology Manager with a demonstrated history of working in the management consulting industry providing excellent customer first experiences. Skilled in JAMF MDM, Cloud/hybrid infrastructure, macOS, Windows, ChromeOS, iOS, and Android. Strong background in security, disaster recovery, and precise documentation. Experienced in setting and meeting budget, and managing costs.

Core Competencies

Team Leadership

Budget Planning and Reconciliation

Vendor Relations and Contract Negotiations

Purchase and Requisition

Audit Management and Compliance

Infrastructure Design and Management

Disaster Planning and Recovery/Continuity

Security Compliance and Audits

Asset and Lifecycle Management

Systems and Security Administration

Professional Experience

Systems Operations Engineer at Caption Health, Inc. March - June 2020 Responsibilities include:

● Creating a near touchless JAMF enrollment for Mac Laptops

● Roll out Code42 CrashPlan for data monitoring and backup

● Document and implement policy for laptop deployment

● Manage Gsuite for user management, MDM and Context Aware Access

● Implement SSO/SAML across multiple SaaS platforms: Adobe for Teams, Zoom, Slack, Manage Zoom rooms and administration

● Manage Security of Mac and iOS endpoints with JAMF and Gsuite MDM policies

● Upgrading remote Terason units with updated approved software

● Roll out Kolide for security monitoring via osquery

● Use Jira for change management and documentation, as well as Service Desk IT Manager at SYPartners, LLC 2001-March2020

Responsibilities include:

● Budgeting, requisition, purchase, and deploy of end user and infrastructure systems, network equipment, operating systems, and software suites

● Manage and maintain Internet connectivity, office interconnectivity, and VPN

● Manage vSphere/ESXi and AWS virtual infrastructures

● Research and implement messaging and video conferencing platforms

● Manage a multi-tier directory service including AD, OD, and SSO/SAML

● Implement and test disaster recovery, data-redundancy, and antivirus solutions

● Implement virtualization on premise and with cloud providers

● Document audits for Licensing Compliance for Workstations, Client Access Licenses, and Software Suites. These audits saved roughly $100K annually.

● Document and perform network and system security audits

● Plan, design, and move entire IT infrastructure to new facilities and across sites.

● Grow and maintain traditional PBX and VoIP telephony systems

● Oversee asset and compliance management of BYOD and company owned devices via fleet and Mobile Device Management (JAMF/MobileIron)

● Perform user support from the office to home, hotels, and abroad for mobile workforce

● Manage and mentor contractors, administrators and user support specialists across sites

● Document of all the above processes and procedures for leadership teams, and for on demand reference for MSAs with clients in Google Docs and Confluence.

● Manage relationships with vendors for Hardware, Software, Services, and Connectivity: saved $10K monthly through reducing unused assets and services with AT&T

● Research and make available digital experiences: AR, Projection Mapping, digital interactions

● Manage conference rooms' Video Conferencing solutions from Google Meet, Zoom, WebEx, BlueJeans, etc. Additionally, communication platforms such as Slack, HipChat, and home baked Messages servers.

Unix and Windows Systems Administrator at Driveway Corporation 1999-2001 Overview:

Responsibilities included the build out of the internal corporate network supporting Windows, Mac, and *nix-based workstations. I also held responsibilities in the customer facing network and applications including security audits pertaining to internal private network and colocation facilities. During my tenure I managed a buildout and move between facilities, both of corporate offices and moves between colocation facilities. I served in rotation on a 24/7 support model for the live web app and singular support for internal network and systems Education/Certificates

Box Certified Professional 2019

JAMF: Certified Casper Technician 2015

Sun Education Centers: Solaris 7 Administration

Quickstart Technologies: MS Exchange Planning Design and Implementation.

University of Minnesota, BA - Child Development/Psychopathology, 1996

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