Real time analysis
Resume:
Shilpi Gulati
Mobile: +91-995*******
*****-**********@*****.***
Present Address- 6/1285, Madho Nagar, Saharanpur - 247001
To consistently grow both professionally and individually in challenging work environment of learning and management and serve the organization at my level best by working either individually or in team.
Encore Capital Group (Midland Credit Management)(May 2017-Aug 2019)
To join in a successive organization and utilizes my thoughts and ideas in the organization and Continue to develop Myself through working in an environment that can enrich my Knowledge, Skills & Personality and to contribute my personal and professional skills towards my job and to grow with the organization.
Job Responsibilities as Real time Analysis ( WorkForce Management ):-
Uploading data.
Manages call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization’s and client goals and expectations.
Participates in Rapid Response calls to minimize system downtime, and regular updates to all levels of senior management of a global perspective.
Monitor toll free call routing plans using a variety of routing platforms provided by various carriers.
Documents all incidents using the service management suite and notifies impacted stakeholders.
Data analysis.
Agent's alignment.
Recommends strategies to Operations to improve labor utilization and key performance indicators
Aon Hewitt Associates India Pvt. Ltd (September 2015- December 2016)
AON HEWITT PRIVATE LIMITED is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR and Benefits Outsourcing, HR Strategy and Technology, Health Care, Organizational Change, Retirement & Financial Management and Talent & Reward Strategies.
Job Profile:
Act as strategic resource for Health & Benefits(H&B) consultants.
Activelyengageinpeerreview:havedocumentsreviewedbeforegoingtoclientand review other’sdocuments
Performadvancedstrategyandactuarialconsultingtoincludethefollowing:Benefit strategy, Goal setting,Benchmarking.
ResponsibleforpreparationandmaintenanceoftheMISreportson Daily,Weekly and Monthlymetrics.
UNITED HEALTH GROUP (November 2014 – May 2015)
UHG(UnitedHealth Group) is the most diversified health care company in the United States United Healthcare and Optum serve members in all50 states in USA and more than 125 othercountries.
Serves more than 85 million individuals worldwide with health care Benefits.
Job Profile:
Trained for the critical claims as per business requirements
Analyzing the complete information ofclaim.
Process the claim according to the ReviewFired.
Reviewing the information provided by member andProvider
Processed the high Dollar Amount claims.
Analyzing claim according to PI requirements to decide whether claim is need tobe paid ordenied.
WNS Associate (October 2013 – November 2014)
WNS Global Services Limited is a leading global Business Process Management (BPM) company.
WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance
Job Profile:
To assist in the Credit evaluation and underwriting process of Loan and Creditcard application.
Analyzing customer financial information, such as statements, managementaccounts and cash flow statements and paymenthistory.
Allocation of works to teammembers.
Responsible for preparation and maintenance of the MIS reports on Daily, Weekly andMonthly metrics.
Handling escalation emails andcalls.
HandlingaTeamof13evaluationstaffcoordinate,onbehalfofAsst.manager.
SpreadSheet: MS-Excel,MS-Word, PowerPoint
SystemApplications: Macros, CPW, PCOM, Omega, 360, E-wat, SQL, Nettezza, I-Series
Internet: Internet explorer as per WorkRequirement
Qualification
University/Board
College/School
M.com
C.C.S University
J.V Jain Degree College, Saharanpur
B.com
C.C.S University
J.V Jain Degree College, Saharanpur
12thStandard
C.B.S.E
Saraswati Vihar Senior Secondary School
10tHStandard
C.B.S.E
St. Thomas Academy School
Took part in various competition including dance, drama, extempore, debates duringschooling.
Actively participated in various sport and painting competitions.
Personal Details
Name
Shilpi Gulati
Date of Birth
3 June 1989
Father’s Name
Mr. Ashok Gulati
Sex
Female
Nationality
Indian
Marital Status
Single
Permanent Address
6/1285, Madho Nagar, Saharanpur, Uttar Pradesh
Contact Number
Email-ID
**********@*****.***
Career Objective
Professional Experience
Computer Skills
Education Qualification
Interest
Extracurricular Activities
Interaction withpeople
SocialNetworking
ListeningMusic
SurfingInternet
Hanging out with friends
Contact this candidate