Customer Service Support

Shakira Curtis

305-***-**** *.*************@*****.*** linkedin.com/in/shakiracurtis18

Professional Experience

Automatic Data Processing Inc. (ADP) May 2019 - Present

Client Support Specialist

Support Major Account Service clients (100-1000 employees) while providing exceptional and knowledgeable customer service regarding human resources, payroll, tax, benefits and other payroll related inquires

Prioritize and manage case load via service requests while performing extensive research on client concerns/inquires

Selected as 1 of 4 from 80+ associates, by management to support our appointment-based model (ABM) project which involves assisting ADP’s highest valued clients at their convenience

Experience dealing with complex client escalations in a courteous and compassionate approach while understanding every client’s unique request and providing the best resolution

Multi-tasking taking client inbound calls and handling customer inquiries that requires data entry changes while providing tier one support and simplified solutions

National Staffing Solutions February 2018 - January 2019

Therapy Recruiter

Effectively communicated with candidates via telephone and email, providing them with urgency and exemplary customer service

Responsible for the full recruitment life cycle of the candidates, and managed the candidates through their entire employment process

Interviewed therapists (PT, OT, SLP) and assistants (COTA, PTA), and evaluated candidates' strengths/skills while comparing them with clients' requirements

Daily sourcing of candidates via job boards, referrals and ad response

Miller’s Ale House January 2015 - February 2018

Server

Ensured guests were satisfied with their experience by providing outstanding customer service with a 100% satisfaction rating

Managed company assets on a weekly basis with accuracy while maintaining professional and courteous interactions between guests and management

Cleaned all work areas, equipment, utensils, dishes, and silverware, and ensured they are stored appropriately in accordance to state law

Education

University of Central Florida, Orlando, FL December 2018

Bachelor of Sciences- Major: Health Service Administration

Magna Cum Laude

President’s Honor Roll

Valencia Community College, Orlando, FL May 2017

Associate of Arts Degree

President’s Honor Roll

First Generation Scholarship Recipient

Phi Theta Kappa International Honor Society

skills

Fluent in English and Spanish

ADP WorkForce Now

Proficient in IBM Mainframe

Basic E-i9 Management

Proficient in Microsoft Office Suite (Outlook, PowerPoint and Excel)

Proficient with Salesforce

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