Engineer Desktop Support

AVIJIT

718-***-**** *******@*****.***

Objective: Looking for a full-time permanent job with career advancement opportunities

Summary:

More than 10 years of working experience mostly on windows Desktop Support and partly on server at different level with many top-end companies in real and virtual environment. Created and deployed images, Encrypted and decrypted hard drive, Installed, configured, setup, trouble shoot on different regular and web-based application, Setup network connection, used different ticketing apps and remote software to trouble shoot remotely and in person. Setup tested and trouble shoot on projector and Cisco telepresence system for video conference. Worked with Desktop, Laptop, MAC, I-Pad, VOIP, I-Phone, Smart phone etc. Worked on Active Directory environment to create users and computers account, OU and GPOs, different groups, to add different server roles and features like DHCP, DNS, Created and deleted users email account on exchange server, worked in Datacenter to ran cat and fiber optical cable from server to backup and storage switches, to setup remote software like ILO, remote connection device like Avocent box, to create new rack, to install static switches and PDU, to move Server and setup their network and storage connection. Worked on different issues with very high-level management team and in a large end-user environment in person and remotely. Worked with offshore team daily to resolve desktop and server related issues. Good communicator with co-worker and upper level management and an excellent team player. Have in depth knowledge about how to work with application packaging, SCCM, SCOM, MDT, Migration tools like USMT, Share point and SQL server,

Technical Skills

Operating system: Windows 10, 8.1, 7, XP, 2000, UNIX and Linux, MAC

Ticketing software: Remedy, Kin-tana, Manage now, HPSM, DCPF

Applications: Office 365, 2010, 2007 and many others

Remote software: WebEx, MS Lync, Citrix presentation server, RDP, ILO, Avocent, HPDM

Antivirus software: MacAfee, Symantec endpoint protection,

Virtual Tools: VMware view, view Administrator, V-center, Esxi

Server: Windows and Exchange 2016, 2012, 2008, MS SQL server

Networking: LAN, WLAN, TCP/IP, DHCP, DNS, Switches, VOIP, I-phone, I-pad

Experience:

Sep/2016 – Present

Allied Universal, Manhattan, NY

Operations Support System Engineer

Installing software, setting up network, working with printer, scanner, setting up outlook with the exchange, working with antivirus software, backup and other third-party applications, working with Microsoft office and troubleshooting as needed, troubleshooting on I-phone, smart phone, VOIP, I-Pad related issues, training user, troubleshooting in person & remotely or over the phone on different issues. Working with user’s profile and Monitoring computer performance using tools, checking IDs of everyone using Computer Access Control System(CACS) and scrutinizing their profile thoroughly through computer. providing training to new employees on how to work with different devices and teaching them about the company’s policies. Working with CCTV camera, Video surveillance, IP Camera, Card access control systems, remote systems management to monitor and to analyze data from the video footage. Writing incident report and working on different issues with higher authorities.

Apr/2014-Aug/2016

GENPACT LLC, New York, NY

Desktop and Server Support Engineer

Imaged laptop over the network, Encrypt, Decrypt Hard drive, backing up user’s profile

Setup network, printer, scanner, VOIP phone, Antivirus, VPN connection and backup software

Setup Outlook, Created and Deleted email account, distribution group from Exchange 2010

Worked with cisco telepresence technology and projector for video conference

Trouble shoot with HPSM ticketing software and remote tools like WebEx and MS Lync 2010

Reset I-Phone, Smart Phone, BB, installed software in it, Connect with good and exchange server

Worked with offshore and onshore team to resolve many Desktop, PC, Server and Mac related issues

Mapped computer to domain, worked with user, OU, GPOs, groups in AD on windows 2008 server

Added DHCP, DNS and other server role and features using server manager on windows 2008

Helped user with MS office 2010, Web browser, web base application, flash, Java, acrobat

Sep/2011-Mar/2014

DELAWARE CLAIMS PROCESSING FACILITY, LLC, Wilmington, DE

Desktop and Server Support Engineer

Deployed image from Ghost server, encrypted with Checkpoint, added service to local GP Editor

Imaged on thin client using HP device Manger, configured control panel and connected to network

Assigned, reassigned and rearranged Virtual Desktop using VMware view Administrator,

Monitored V-Desktop & Server, increased V-Memory and Hard drive space using VMware V-center

Trouble shoot on V-Desktop, PC, Laptop, MAC, Printer, Scanner, VPN, Office 2010 product

Used DCPF Ticketing System, HPDM and VMware V-Center to trouble shoot in person and remotely

Resolved issues with outlook and exchange 2010, Enterprise vault and MS CRM client site

Created, modified, enforce GPOs, OU, Groups, user and computer account in AD (Windows 2008)

Worked with the Symantec endpoint protection antivirus program and trouble shoot as needed

Worked with MS access database files to insert and delete information of the new and old asset

Worked with Trust online web application to enable and disable account, change manager, granted and removed access to different trust and reports,

July/2008-Aug/2011

L’Oréal USA, Inc. New York, NY

Desktop Support engineer

Deployed image of Windows 7 and XP on Laptop and Desktop using Ghost and WDS

Used Remedy ticketing tools, worked with VPN connection, antivirus program, web application & printer

Setup outlook with exchange & troubleshoot on any hardware, software or network issues on Pc/Mac

Worked with the Blackberry, Blackberry enterprise server and Dell tape backup server

Worked with users, computers, OU, GPOs in AD & used performance tools to check different subsystem

Apr/2007-June/2008

American Express, PHX, AZ

AD Migration Support engineer

Worked continuously with the users to solve their pre-and post-migration related issues

Ran VB script for migrating users, computers, OU and GPO’s from multiple domain to one

Used crystal report to open report to get the update of migration activities and troubleshoot

Used Manage-Now ticketing software and communicator to resolve issues in person and remotely

July/2004-Mar/2007

General Electric, Stamford, CT

Data center support engineer

Installed new rack, rail, PDU, Static switches, ran cable to Cisco switches, router and storage

Put Server in new rack, connected them with the cable, setup ILO and Avocent remote software

Changed back-plain, HBA and NIC card, memory, power supply, reseated hard drive on RAID five

Managed entire tape related activities with ATL(IBM) libraries for outbound and inbound tape

Worked with users, computers, OU and GPOs on AD, monitored network using SCOPE and troubleshoot

Used KINTANA ticketing tools and worked with offshore team to resolve different issue on daily basis

June/2003–June/2004

CompUSA Inc. Queens, New York

Computer Support technician

Repair computer, notebook, printer, scanner; downloaded and installed drivers, service packs and patches

Supported customer in their different issues in store and over the phone

Ordered computer parts from different vendor and maintained paper works through proper filing.

Sep/2000–May/2003

MTA, New York, NY

Web Developer

Developed and maintained Web pages using HTML, CSS and JavaScript

Used Dream-weaver, Flash, Acrobat, Photoshop, Link-bot-pro, Web trend

June/1998-Sep/2000

PROLIFICS Inc. New York, NY

Porting and System Engineer on UNIX and Windows platform

Installed software, compiler, debugger, wrote, modified, and tested source code written in C, C++, Java on different UNIX, Linux platform

Mar/1997-June/1998

Waterhouse Securities, New York NY

Programmer on Windows and UNIX platform

Worked as a programmer and scripter on UNIX & Linux platform using shell, PERI-Producer & C language

Education: B.S in Computer Science and engineering, (CCNY)

Field of Study: computer systems and networks, security, database systems, human computer interaction, vision and graphics, numerical analysis, programming languages, software engineering, bioinformatics, and theory of computing.

Education: Bachelor of Commerce (B.com), City College, Kolkata

Field of Study: Accounting, Finance, Economics, Business Management, Human resources and Marketing

Certification: Microsoft certified professional & Unix Administrator on Solaris

Member: Alumni Association of Engineers at City College of New York

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