Customer Service Bartender

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I’m looking forward to your response and thank you for

your consideration.

Sincerely

Rovel ahmmed

Cover later

09

ROVEL AHMMED

Re: bartender

Dear sir/madam.

I would like to express my interest in the bartender Position.im a self-motivated and progress driven barten der with an extensive background in this industry of initi ative and innovation, I have developed and executed stra tegies which I believe will bring value to your company Throughout the course of my career I have honed my liq uor and spirit mixing and order taking abilities.im an astu te problem solver and my previous role I exercised com munication, customer satisfaction and inventory manage ment in contribution of team effort and organizational im provement I have proven to be effective and motivationa l with proficiency in interpersonal and collaborative wor k I enjoy coordinating effort to achieve a common goal.

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ROVEL AHMMED

E-mail:***********@*****.***

Mobile No.+971-***-******

1st march 1988

Single

Male

Bangladesh

https://www.linkedin.com/in/rovel-ahmmed-0a1520b1/ OBJECTIVE

Reliable bartender with a decade of professional experience serving drinks at multiple bars. Proven tr ack record of success satisfying customers and serving drinks quickly and accurately. Experienced in management and leading a bartending team to fill all customer orders. Administrative knowledge of bar operations. A candidate who combines excellent organization with strong multitasking and custo mer service skills, while prioritizing communication with customers as well as other staff. WORK EXPERIENCE:

Hilton Dubai creek hotel

THE EDGE POOL BAR

ISSIMO BAR & LUNGE CURRENTLY NAMED O’LEARY’S

From 2018 to up to date

Duties and responsibility

Bartender / barista

Achievements/Responsibilities

Professional Summary

Excellent customer service skills and extensive professional communication experience – Experience in retail, handling money responsibly and counting change accurately – Organized and talented multitasked – Strong administrative abilities and familiar filling out reports on daily earnings – Management and leadership experience

Responsibilities:

Barista & Bartending in Bar & pool bar, preparing any alcoholic drinks also Cocktail Mock tail, smoothie, coffee Espresso Multiplies Drinks taking drink and food order and serving as well. Able to work under pressure handling for micros & Sales & Cashiering Management /revenue &cost management / risk & priority management /Inventory management. Able maintain HOD Commitment Communication .Management relationship, team member Relationship, always maintain best team player job maintain bar area and equipment hygiene, MSDS, SOP, etc

Head Bartender

Serving food & drinks to customers quickly and correctly.

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Maintain large knowledge of drink selection.

Arrange bar staff to best accommodate changing density of guests & good effect in guest satisfactions

Perform closing process on a nightly basis, including locking up, cleaning,

Preparing for the next business day, and guiding guests out of the establishment.

Maintain customer satisfaction rating consistently above 90 percent.

Bartender activates

Took drink orders and filled them quickly without error.

Rotated inventory and kept track of stock, making recommendations for ordering.

Aided head bartender in administrative tasks and report creation.

Developed relationship with regular customers while encouraging others to become return customers through

Excellent Customers service.

Kept track of tabs accurately and handled money responsibly.

Provided change accurately

Developed foundational bartending skills by shadowing head bartender closely and observing carefully.

Practiced entire drink catalogue daily, refining technique until met with head bartender approval.

Interacted with customers professionally and put interpersonal communication skills into practice to build relationships.

Provided excellent customer service to all guests at all times, paying special attention to accurately filling drink orders. DAMAC MISSION HOTEL, CANAL VIEW HOTEL, AURIS HOTEL.

July 2014 to nov-2018

Duties and Responsibilities

Food and beverages assistance

Receive orders and serve customer requests completely in a timely manner

Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.

Take food orders and assist the floor team with deliveries as required

Understand menu content, any menu changes, and promotional activities

Efficiently manage the proper settlement of all customer accounts

Answer guest queries in a polite and helpful manner

DUSERVE FM

Recreation from 2011 to 2013

Create and updates safety guidelines and policies manual

Address all issues concerns & complaints from the guest

Administers first aid &CPR when needed

Inspects safety working Condition and maintenance of all equipment

Prepare required document report & pepper work

Strength & skills

Ready to work in all the challenging condition.

Fast decisions making/ strong leadership skill

Strong interpersonal and communication skills.

highly organizing work and result orientation with the ability to be flexible

Work hour’s day off assignments and additional duties.

Windows XP Microsoft Office up to date,, Internet and E-mail

Passport details :

passport number :BL0341675

date of issue : 16TH-JUL-2016

date of expiry :15TH –JUL-2021

place of issue : comilla bangladeh

LANGUAGE :

English > fluent

Bangla > mother tongue

Arabic > business

Hindi & Urdu > fluent

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TRAINING & SEMINARS

firefighting training Dubai police academy

F&B food hygiene training with Dubai municipality

first Aid –CPR-AED FROM FIRST SECURITY GROUP LLC, Dubai health care authority

Awareness of health, safety and personal hygiene at the work place.

Trainee waitress leadership skills are attained through guest and staff management

Team planning and policy administration.

Food and hygiene from Dubai Municipality

I enjoy travelling and developing my interpersonal communication skills. I stay fit by running daily and gym also Like to play sports football. Cricket, volleyball, basketball, I do hereby certify that the above mentioned particulars are true and accurate to the best of my know ledge,

Sincerely yours,.

rovel ahmmed .

ADDITIONAL RESPONSIBILITIES

Providing excellent customer service as per the standards of the hotel

Courteously and promptly responds to requests

Moves heavy objects as required

Performs side duties as required

Maintains a clean, safe hazard free work environment at all times Skills & interest

Contact this candidate