Assistant Customer Service

Austen M. Bach

**** ********, ******, **********, *****

****.******@*****.*** (805) 340 – 8322

OBJECTIVE

Achievement-driven and results-oriented recent Finance Graduate looking to build a long-term career in Finance or Business Management and enhance my professional skills in a dynamic and challenging environment. EDUCATION

California State University Long Beach – College of Business Long Beach, CA Bachelor of Science in Finance Graduated May 2020

Ventura Community College Ventura, CA

Associate Degree in Business Administration Graduated May 2018 EXPERIENCE

Uber Irvine, CA

Uber Driver January 2018 – Present

• Created Excel spreadsheets to track mileage, and maintenance to compare my profits and losses

• Optimized positioning and schedule to reduce wait times and increase revenue

• Maintained a clean and organized vehicle and a professional personal experience

• Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction by engaging in friendly conversion to keep riders entertained Jim’s Remodeling Ventura, CA

Assistant Contractor December 2016 – December 2017

• Collaborated with Construction Managers to create new design plans

• Effectively completed tasks such as demolition, dry-wall, plumbing, roofing, tiling, grouting, running wires, painting, drilling, flooring, and stuccoing

• Filmed videos of the completed homes and uploaded virtual tours on Zillow for future tenants to view online Topper’s Pizza Place Ventura, CA

Delivery Driver & Dispatcher January 2015 – November 2016

• Effectively coordinated and dispatched all drivers to designated drop-off locations allowing them to take multiple deliveries in nearby areas to maximize efficiency

• Insured the correct order was delivered and if any customer was unsatisfied, worked to correct the issue in a timely manner

• When in store, performed bussing, cleaning and restocking duties and provided assistance with customer service

• Managed cash bank to collect cash from customers and break bills or give change LEADERSHIP & ACTIVITIES

Undergraduate Student August 2018– May 2020

• California State University Long Beach Jiu-Jitsu Club Officer - Participated and taught wrestling skills in group practices, prioritizing safety at all times. Recruited new team members and build strong rapport with athletes.

• California State University Long Beach Ski & Snowboard Club - Competed and placed in snowboard competitions such as boardercross, Slalom, and rail jam.

SKILLS & INTERESTS

Skills: Excel, PowerPoint, Microsoft Word, Adobe, Bloomberg certified Interests: Jiu-Jitsu, volleyball, wrestling, snowboarding, hiking, traveling

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