Manager Customer Service

Deepthi Ullas

Fremont, California, 628-***-****

*******.*****@*****.***

Summary of Experience

7+ years of experience in Quality Assurance and Testing.

Software QA Analyst with a good understanding of Software Development Lifecycle (SDLC) and

experienced in Manual Testing with testing tools like HP Interactive Suites.

Experience in different test methodologies and entire STLC (Software Testing Life Cycle) including developing test cases and defining test strategies.

Experience in System Testing and supporting Business Acceptance Testing.

Experience in Functional, Integration, Regression and supporting User Acceptance Testing.

Tested product features for Facebook, Amazon, NFL, TripAdvisor, ESPN

Experience in creating and executing Test Cases, Verification and Validation methodologies for

both Manual and Automated Testing environments.

Experience in iOS and Android application testing for Fortune 500 companies.

Reviewed and analyzed requirements documentation and application functionality

Core Competencies

Testing Tools: HP ALM, Test Rail, Test Main

SQL, TOAD

MS Office Products

iTools,alogcat

Bug Tracking:Utest Management tool, Jira,Selenium

iOS, Android

WINDOWS 98/2000/NT/XP/Vista/7/10/8.1

PeopleSoft, Python

Achievements

Selected as Favourite QA Tester by uTest.com

Amazon FreeTime – Participated in testing and release of FreeTime application on Amazon Fire Stick.

Facebook AD Manager – Participated in testing and releasing of features in Facebook AD Manager.

ESPN Website – Tested different functionalities in ESPN website.

Professional Experience

Quality Analyst April 2012 – Till Date

uTest.com, USA

Working experience in testing various products (500+) for recognized companies (Facebook, Google, Amazon, NFL, Boston Children’s Hospital, Wester Union)

Performed testing (manual, exploratory testing, regression testing) for Entertainment, e-Commerce, Payment system, Educational, Messaging and other apps and web services to identify P1 and P2 defects (Crash/Blocking/Freezing issues).

Performed browser (IE, Firefox, Chrome, Safari) and platform (Windows 7/8/10) compatibility tests.

Participated in Software Testing projects in banking, media & entertainment, e-commerce, airlines, hotels, educational and gaming sector.

Working experience in testing software products on iOS, Android and Windows 7, 8.1, 10 platforms.

Captured defect replication steps through Screencast-o-matic video recorder.

Captured console log and Crash log files through iTools for mobile applications.

Logged and tracked GUI, Functional, Technical defects, errors and inconsistencies via the uTest platform.

Participated in Bug Fix Validation cycles for previously tested products.

Communicated with Testing Team Leads and Project Managers regarding test cycles and platform issues.

Process Analyst May 2005 – March 2006

Infosys (Client: - Cisco Systems, Inc. USA)

Managed HR web cases, providing best-in-class client experience for Cisco employees, managers, and HR stakeholders; using the Cisco case management system (Seibel).

Ensured Oracle HR Management system (HRMS) is accurate, and data entry occurs according to company’s HR SOX Compliance.

Managed critical HR lifecycle processes, such as regional and local termination, payroll, benefits, and contract processes.

Escalated exceptions and complex requests, using the established escalation model, to help ensure accurate, timely, and consistent case resolution.

Managed sensitive data and information effectively and appropriately.

Collaborated and effectively communicated with internal HR stakeholders and HR ecosystem including HRC Tier 2 teams, other regional HRC teams, HR managers, and the HR tools and systems group.

Maintained Database of the clients, update their information in Oracle HRMS providing VISA, VOE and offer letters.

Extended and terminated the employee’s service period and provided all HR related queries.

Provided quality customer service to Cisco employees/managers and contingent workers to ensure the proper resolutions on issues and escalations.

Educational Qualification

Bachelor of Engineering in Electrical and Electronics. – Bharathiar University, India [2002].

Advanced Diploma in Software Testing (Manual) -2005

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