Site Reliability Engineer

JOSE MOREIRA 650-***-**** *********@*****.*** Mountain View, CA

https://www.linkedin.com/in/josemoreira2/ https://github.com/joe-moreira SITE RELIABILITY ENGINEER

Highly analytical and results-driven professional with extensive experience across computer systems mainly focused on data processing, databases, distributed systems, monitoring and troubleshooting. Possess a diverse technical skills and professional international work experience in the USA, Ireland, Spain and Uruguay. Adept at identifying and optimizing processes to improve efficiency, developing systems and software that help increase site reliability and performance; re-designing infrastructure for greater scalability and implementing automated solutions. Skilled in communicating and working in collaboration with teams and creating a bridge between teams to develop and implement optimized solutions and practices.

- AREAS OF EXPERTISE -

Troubleshooting & Problem Resolution Project Management Solutions Architecture Data Pipeline Architecture Analyzing Complex Data Data Models & Structures Metadata Systems & Processes Capacity Planning System Performance Analysis & Tuning Configuration Management Change Management Kubernetes Cluster PROFESSIONAL EXPERIENCE

Data Analyst – SRE Data Team Netskope (USA) 01/2018 – 04/2020 Developed and implemented new technologies and products to improve processes and increase system speed to meet organization’s explosive growth. Served as Redis database operations first point of contact for the organization; kept databases running and ensured overall system success. Selected Contributions:

Significantly improved 550+ Redis databases across global teams by analyzing status, planning server migration and re-configuring Redis servers from version 3 to 5; resulted in no more outages related to Redis databases.

Played a key role in improving monitoring and alert systems for databases by implementing Prometheus and Grafana; resulted in ability to predict potential resources issues and concrete data to take to planning meetings. Senior Technical Support Engineer RedisLabs (USA) 04/2016 – 01/2018 Facilitated communication between customers and sales team; worked closely with customers to troubleshoot complex software issues and replicate environments to provide effective solutions. Selected Contributions:

Spearheaded implementation of ZenDesk and developed proper standards and procedures on handling escalations, customer inquiries, and time response trends; resulted in smoother onboarding for new employees.

Increased speed and effectiveness of customer issues by improving internal communication and implementing weekly team meetings with other teams such as Engineering and Sales to garner feedback and develop trust. IT Architect - DBA Know-How (Uruguay) 12/2010 – 06/2015 Provided DBA to government electronic platform services. Participated in customer's data quality control process; completed evaluations to find errors and improved data quality and data entry standardization. Selected Contributions:

Secured an important contract with the largest local lottery agency by leveraging prior experience with IBM AIX; continued to support the project by providing ongoing maintenance.

Worked with governmental agencies and impacted overall performance monitoring and tuning performance databases by implementing high availability, shell scripting alerts, data migration process and conducting general troubleshooting.

JOSE MOREIRA 650-***-**** *********@*****.*** Mountain View, CA https://www.linkedin.com/in/josemoreira2/ https://github.com/joe-moreira Senior Infrastructure Server Support Canada Life (Ireland) 07/2007 – 07/2010 Conducted Oracle database administration, auditing and security alerts on UNIX AIX servers, alerts shell scripting creation, EMC Clarion SAN configuration, and general UNIX server administration. Microsoft Active Directory & UNIX DNS Global Administrator SAP (Ireland) 09/2004 – 07/2007 Deployed and maintained global system services such as Windows Active Directory and Domain Name Services. Senior Server Administrator PRISACOM (Spain) 03/2001 – 07/2004 Performed Windows server installations, troubleshooting and general maintenance. TECHNICAL SKILLS & CERTIFICATIONS

Databases:Redis, Postgres, MySQL, MariaDB, Oracle, No-SQL Data Processing:RabbitMQ, Kafka

CI/CD:Jenkins, Ansible, GitHub

Scripting:Golang, Python, Bash Shell

Monitoring/Alerting:SignalFX, Grafana, Graphite, Prometheus, Telegraf, Nagios Servers: Linux, IBM AIX, HP-UX

Virtualization/Containerization: Kubernetes, Docker, Helm, VMware, IBM-PowerVM Misc.: AWS, GCP, Artifactory, Morgue Postmortems, TOGAF, OpenStack, Terraform Professional Certifications:

Databases & Data Analytics Certification Santa Cruz University Extension Program 2017 Enterprise Architecture Framework - TOGAF 9.1 2015 ORACLE Database 11g Essentials 2010

Project Management University of Maryland 2009 HP-UX, System Administrator 2006

CCNA, Cisco Certified Network Administrator 2002 MCSE, Microsoft Certified System Engineer 2001

EDUCATION

Bachelor in Computer & Communications Engineering with Honors Dublin Institute of Technology Ireland Diploma in Electronics Engineering ORT University Uruguay ADDITIONAL INFORMATION

Immigration Status: Green Card Holder

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