Desktop Support Engineer

ARAVIND.S

Contact:+91-962*******

E-mail: ***********@*****.***

Professional Summary

1.3 years of work experience as Senior Technical Associate

2.4 years of work experience as Network Solutions Architect

1 year of experience as SEO Engineer

Career Objective

To obtain a challenging career and excel as a quality professional in a highly challenging and stimulating environment where I can use my skills and expand my knowledge in the industry

Technical Proficiency

Experience in ITSM & ITIL Process

Experience in Handling International Calls, Emails and Chat Support

Experience in Managing L1 NOC operations & Monitoring

Experience in Providing Remote Support, RDP

Experience in Managing AD (Active Directory), DHCP & DNS

Experience in Handling Desktop and Network Support (Windows & Linux)

Experience in Technical Writing

Pursuing AWS – Certified Solutions Architect

Trained in ITIL, A+ and N+

Experience in SME & Ticketing Tools

Professional Experience

Company

Project

Designation

Duration

: Sopos Technologies, Guindy.

: Technical Helpdesk & NOC Services

: Senior Technical Associate

: September 28, 2018 – January 02, 2020

Responsibilities

Helpdesk

Providing Technical Support On-Call, Email and via Chat to the EMEA, APAC, US & CA (AMER) clients

Providing Remote Assistance to the customers via TeamViewer

Managing Knowledge Base and assigning Higher Priority Tickets to the Concerned L2/L3 Teams as per the ITIL Process

Maintaining the customer reports as per the SLA and reporting it to the management

NOC support

Providing 24/7 NOC support to Client

Monitoring & Managing SolarWinds tool (SAM & NPM)

Monitoring CPU Storage, Memory, Critical Services, Load Balancing

Forecasting the CPU storage, I/O read right operation and memory

Monitoring Network devices in Cisco Meraki cloud console.

Monitoring Bandwidth utilization, Node availability, Application availability & URL monitoring

Monitoring VPN status, Security logs and URL white-listing

Providing Remote support

Windows Support

Offering Desktop and Network Support for Windows Server and Client and VHD/VDA Environment and Managing O365 & PrintCloud Admin.

Installing/Configuring Computer Hardware Operating Systems, Microsoft Applications, MS Office and Maintaining Active Directory.

Troubleshooting System/Network problems and Diagnosing/Solving Hardware or Software faults

OKTA Single Sign-On administration

TeamViewer Tensor Administration for remote support

Ticketing Incidents, Tasks and Service requests

Company : Mould Networks India Pvt. Ltd., Mylapore. Project : CCTV Surveillance, Switching and Routing Designation : Network Solutions Architect

Duration : May 09, 2016 – September 22, 2018

Responsibilities

On-Site Support

Auditing of overall infrastructure, network and power for the given TCS Exam Centers across India. (Approx. 200 and above centers)

Handling TCS iON Projects like LISP & IRM Centers

Troubleshooting and maintaining issues on storage and networking devices like IP CAMERA, NVR, NAS, & SAN

Protocol Knowledge on DHCP, Static routing and dynamic routing protocols, Telnet, SSH

Experience in remote handling software’s like TeamViewer, Ammyy admin and Any desk

Desktop Support

Installing & Troubleshooting Operating systems and application Software

Assembling Desktop Computers and troubleshooting their hardware

Basic experience in Implementation of Security FORTINET

Networking tools – Config Tool, VMS

Mail Server - Exchange Server 2010

Mail Client – Outlook

SAN& NAS storage Configuration & Maintenance

Installation & Configuration of Wireless Access Points, Handling basic desktop troubleshooting like OS Installation, BSOD, RAM Issues, monitor issues, driver installation, Antivirus installation & update

Configuring modem and routers for internet connectivity

Network & Power Auditing for TCS Examination Centers Company : Arcturus Group of Individuals, Pondicherry. Project : SEO Content Writing & E-Publishing

Designation : SEO Engineer

Duration : August 01, 2014 – August 01, 2015

Responsibilities

Content Writing – Technical Articles and Blogs

Education

Graduation Degree - 2010-2014

• Bachelor of Engineering in Electronics & Communication Engineering at Mailam Engineering College – 6.97 CGPA

Class XII - 2009-2010

• Sri Sankara Vidhyalaya Matriculation higher secondary school – 78.25% Class X - 2007-2008

• Sri Sankara Vidhyalaya Matriculation higher secondary school – 73.8 % Personal Details

: ARAVIND.S

: 18-July-1993

: Male

: Indian

Name

Date of Birth

Gender

Nationality

Languages Known : English, Tamil.

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