Security Customer Service

Gerard De Jesus Garcia

Block * Lot * Masagana Avenue, Masagana Village, Brgy. Ma. Parang, Angono, Rizal

092******** ***********@*****.***

CAREER OBJECTIVE

-To secure a position in a well-established organization with a stable environment, in a job where my skills and potentials will be of significant use.

-Motivated and highly interested to have a career path in Information Technology Network and/or Security.

WORK EXPERIENCE

Cybersecurity Analyst Seven Seven Global Services

24 Emerald Ave, San Antonio, Pasig, 1605 Metro Manila

November 2018 – Present

Work Description:

· Monitors information systems and network from Cyberattacks such as hacking, denial of service, malware infection, advanced persistent threats (APT), brute force, and other threats that will exploit the Bank’s cybersecurity vulnerabilities.

· Ensures that network and system logs and alerts are monitored, reviewed and analyzed on a 24x7 basis and reports any anomalies or security incidents to Cybersecurity Unit Head.

· Conducts regular vulnerability assessments, malware analysis, zero-day threat sandboxing, consistent with applicable laws and regulatory rules and regulations.

· Collaborates with authorized Managed Security Service Providers (MSSPs), and other units of IT by monitoring alerts, correlated events and conducting extensive log analysis, ensuring that the day-to-day operations of the bank is not disrupted.

· Conducts extensive research on advances in security tools/solutions, techniques, and keeps abreast of emerging threats and incidents as it relates to the current security status of the Bank.

· Perform other duties that are required of and related to his functions.

· Monitors IPS, WAF, EDR, SIEM, Endpoint Protection, performs VA/WAS Scans.

IT Support Officer Aquoz Solutions Inc. / Spiralworks

28th Floor, Zuellig Building Makati Avenue cor Paseo de Roxas Makati Metro Manila, Philippines /Unit 1001 techzone bldg. 213 Gil Puyat ave. Makati City, Manila Philippines,

July 2016 – April 2018

Work Description:

• Installing and configuring the computer systems and applications.

• Responsible in OS installation and restoration

- SIP/IP Phone/VOIP

- Virtual Machines(Hyper-V, VMWare)

- Video Streaming via FMLE and Vmix

- LAN/WAN networking

- Client-server applications

- Internet/IPLC

- VPN

• Monitoring and maintaining the IT systems and Networks

•Management of Firewalls (Juniper and Fortigate), Cisco Switches, Dell Switches and Servers

• Management of domain user accounts

• Management of user email accounts

• Troubleshoot systems and network issues and diagnose IT issues.

• Analyze issues and spot trends.

• Establish good working relationship with other Business units users

• Testing and evaluate new technology

• Able to take responsibility of issue tickets being assigned

Helpdesk Analyst Atos Information Technology Inc.

5th Floor, 1880 Building, Eastwood Cyber Park, Libis, Quezon City

August 2015 – October 2015

Work Description:

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities

• Identify, evaluate and prioritize customer problems and complaints

• Analyze customer problems and formulate plans of resolution

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly

• Evaluate new services, processes and technologies introduced at the helpdesk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

• Escalate unresolved issues to support leads, designated (Client) service group

IT Personnel TCI Human Resources / Uni-Bros

# 73 F. Mariano Avenue, Brgy. Dela Paz, Pasig City

January 2015 – June 2015

Work Description:

• Install, upgrade, maintain, test and troubleshoot IT equipments which includes personal computers, laptops, printers, and other networking equipments

• Create user login and permissions

• File Server and Printer Monitoring

•Backup files to Network Attached Storage

• Reports for incidents, requests and proposals for the IT Department

•Generated Simple Inventory Software using MS Access Forms

PERSONAL INFORMATION

Age: 29 Years old

Gender: Male

Civil Status: Single

Date of Birth: December 15, 1990

Place of Birth: Manila

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’11

EDUCATIONAL BACKGROUND

Tertiary Year Graduated

Course : Bachelor of Science in Information Technology 2014

School : AMA Computer College _ East Rizal

Address: AMA Building, Marcos Hi-way, Mayamot, Antipolo City

Contact this candidate