Engineer Account Executive
Resume:
JOE A TOVEL
********@*****.***
PROFESSIONAL PROFILE SUMMARY:
● Information Technology professional with 8 years of testing experience
● Natural curiosity and ability to break software, strong manual and automation testing
● Localization, translation and international testing on mobile software
● Strong verbal and written communication, fluent in English and French EDUCATION: LANGUAGES:
Concordia University, Montreal, Canada 1996 JAVA, Python, HTML, C#, Pascal Bachelor of Arts, Marketing, John Molson School of Business APPLICATIONS:
XCode, Confluence, Atlassian/JIRA, Github, Android Development Console, Appium, Selenium, TestRails, Windows Server, MS Exchange, MS Office, Skype for Business, Office365, Active Directory, Netmon, Wired/Wireless Networking, TCP/IP, DNS, DHCP, Firewalls, VLANs, Server Administration, PC Hardware, Audio/Video Peripherals, Azure, AWS, Office 365, Exchange, Enterprise Telephony & VoIP, SQL, Scripting/Programming (PowerShell and C#) PROFESSIONAL WORK EXPERIENCE:
LIFE360 - San Francisco, CA 12/2018 - Present
Senior Software Test Engineer
- Diagnosed bug reports for location, driving and battery issues
- Manually tested the Life360 App location-based services and features
- Executed test cases and wrote test cases and test plans for new features
- Collaborated on Test Automation - QA Automation Framework GOOGLE – Mountain View, CA 05/2016 – 12/2018
Software Test Engineer - Google Assistant / Home Application
- Tested Google Assistant and Google Home software on mobile iOS and Android
- Helped manage and train new manual testers and Quality Assurance Engineers
- French Test Lead - Localized, translated and tested Google Home in various languages and regions
- Tested new features for third parties on TV, Headphones, Watch/Wearables, Car and Smart Home devices MICROSOFT - Redmond, WA 02/2010 – 10/2013
Support Escalation Engineer - Skype for Business - Microsoft Cloud
- Managed customer communications for high-impact issues
- Supported Exchange Server, SharePoint and Lync Tier 3 Customers
- Drove issues to resolution by ticket management, prioritization procedures ; Followed Microsoft ETL process
- Provided continuous support to customers in accordance with service level agreements (SLAs)
- Resolved all issues pertaining to MS Exchange, SharePoint, Skype / Lync, and Live Meeting NINTENDO OF AMERICA - Redmond, WA 11/2008 – 02/2010 Software Test Engineer
Identified all errors within the game for correction prior to the release of the game to the public in both French and English.
- Tested latest technologies such as the Wii Console, new devices and software before they reached production
- Tested and used debugging software to correct anomalies and errors in video games
- Translated technical documents and identified spelling and grammatical errors within video games
- Opened new incidents and drove problems to resolution using debugging software. FUTURE ELECTRONICS – Montreal, QC 05/1999 – 05/2004 Account Executive - Vice President of Sales - West Coast
- Sold Semiconductor by phone sales to West coast brokers and OEMs
- $5M a year of revenue in sales to brokers and OEMs
- Consistently best Account Executive performance for the West Coast
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