Customer Service and Advertising Manager

TEMPIST EVENSON

Midlothian, Texas ***** PHONE: 620-***-****

*******.*****@*****.***

https://www.linkedin.com/in/tempist-evenson-b592b73b/ OBJECTIVE

Six Sigma trained Program Manager with experience in contract negotiations, trade compliance, customer service, Advertising, Marketing, OEM and supply chain organization, and managing sales orders from start to finish. I am seeking a challenging opportunity to manage and lead multiple projects where my education, advanced skills, training, and many years of experience in aviation can fully be utilized. SKILLS

• Program Management

• CRM (ZOHO One, Salesforce, SAP, Navision, AOS, et al.)

• Google Analytics, Google Ads, SEM, SEO, PPC, and Keyword Optimization

• Adobe Illustrator, Photoshop, InDesign, Acrobat, Spark, and Adobe Premiere Pro

• MS Office expert (Access, Excel, Outlook, PowerPoint, Visio, OneDrive)

• Print, Digital, and Social Advertising Management and Development

• Business Acumen

• Contract Negotiation, Reviews, and Edits

• Worldwide Customer Service and Retention

• Regulatory Compliance Resolution and\ Risk Analysis PROFESSIONAL EXPERIENCE

Van Bortel Aircraft, Inc. - Arlington, TX

Customer Service/Advertising Manager, 04/2018 - Current

• Created, updated, managed, and approved all aspects of company CRM to create automation within the system and improve accuracy to 100%.

• Managed and organized all Air-To-Air photo shoots and aviation events.

• Cultivated customer loyalty, promoted repeat customers, and improved sales by 20%.

• Managed all digital, social, and traditional advertising and marketing including press releases for promotions.

• Improved social media following by 200%.

Textron Aviation, Inc - Wichita, KS

Trade Compliance Analyst, 11/2017 to 03/2018

• Track application status, maintain database of granted import approvals, satisfy record-keeping requirements, and prepare required reports.

• Collaborated with program managers to review foreign, domestic and government contracts, facilitate personnel compliance training, identify, and target inefficiencies in areas of risks and business controls, process gaps, and workflow discrepancies.

• Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business and government contracts, processes, and controls to reduce company risk to less than 1%. Textron Aviation, Inc. - Independence, KS

Customer Account Manager, 03/2014 to 11/2017

• Managed and administered worldwide retail and government contracts from conception to completion with all necessary interface between customers, sales, engineering, production, purchasing, scheduling, accounting, certification, vendors, external financial institutions that are required to bring contract to successful conclusion with less than 1% error, 100% return on survey, and over 95% customer satisfaction.

• Manage customer profiles, product availability and product specification for sales team, business team, and senior leadership in SAP, AOS, and Salesforce platform.

• Managed and evaluated all purchase agreements relative to company financial exposure. Established process to minimize financial risk to the company. Company savings of $50,000. Cessna Aircraft Company - Independence, KS

Contract Account Manager, 03/2008 to 03/2014

• Managed contract negotiations, assignments, transfers, amendments, deposits, and payments with 100% accuracy to ensure company's terms, policies, and interest were met and protected.

• Managed all formal and legal documents associated with each contract. Adhered to state, federal, and International regulation requirements related to aircraft certification, tax, foreign title passage, licensing, registration, etc. As well as coordinated inspections with international aviation authorities.

• Liaison between factory, customer, and foreign authorities to Help customer obtain required specifications and documentation needed for international export/import of product. EDUCATION AND CERTIFICATION

Baker University - Baldwin City, KS

Bachelor of Arts, Art, Biology with Minor in Psychology. Graduation, 2005 Pittsburg State University - Pittsburg, KS

Majored in Chemistry minor in Physics. Degree incomplete, 2007 Textron University- Wichita, KS

Six Sigma Green Belt Certification, 2014

Butler County Community College - El Dorado, KS

Continuing education in Business Administration & Management, 2017 Kansas Notary Public -Expires 2021

VOLUNTEER EXPERIENCE

Angel Flight South Central

Mission Possible Soaring Hearts Gala-Angel Flight South Central. 2019 Event setup and management staff. Women in Aviation International

Girls in Aviation Day, 2019

Support staff

University of Texas at Arlington

Upward Bound Program. 2019

Teaching about careers in aviation.

CAART- Cessna Advance Aircraft Recurrent Training. 2018 & 2019 Worked with the CAART group to host 3-day Recurrent training at the Arlington Municipal Aircraft. Pilots N Paws

Promoter, AOPA Fly-in. 2019

Habitats for Humanity.

Volunteer staff. Built houses for Habitat for Humanity. (2012, 2015, 2017) Fredonia Art Council. 2010-2018

Instructor, Youth & adult Drawing, Painting, Design, Origami, Sculpture.

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