Assistant Customer Service

MADISON BECKER

*** ****** ******, ********** **. Phone: 309-***-****

**********@*****.***

Energetic Hostess with over 2 years and 2 months of experience in providing customer service to guests in an upscale environment. Highly skilled in-service workflows. Demonstrated success in working with restaurant staff to create a unique experiences and upholding quality standards.

A hard-working student trying to jump start my career working in a law office, graduated with a law enforcement certification, working on a criminal justice degree.

EXPERIENCE

TEACHER’S ASSISTANT- KID’S CARE AMERICA

AUGUST 2019- PRESENT

Help teachers with whatever they need

Make sure kids are taken care of

Assist teachers with lesson plans

Clean the classroom

Document students’ progress

Make sure kids are having a good day

NOVEMBER 2018- AUGUST 2019

TEACHER’S ASSISTANT- NOAH’S ARK CHILDREN CENTER

Help teachers with whatever they need

Make sure kids are taken care of

Assist teachers with lesson plans

Clean the classroom

Document students progress

AUGUST 2017- NOVEMBER 2018

HOSTESS/CASHIER- PARADICE HOTEL AND CASINO

Greeted guests and facilitated prompt and accurate seating and service of guests.

Accept payment from customers and made change as necessary.

Closing out the cash register at the end of the night.

Hostess: Seating customers, Bussing tables, help waitresses get drinks and clear plates, putting tables together for customers.

Cashier: Answering phone calls, taking cash exchange, checking player cards, typing in comp slips, making sure customers don’t need help, running an exchange for cash withdrawals, counting down draw at end of night and making sure all paperwork is filled out.

MARCH 2016- AUGUST 2017

HOSTESS/SERVER- KEP’S SPORTS BAR AND GRILL

Greet guests.

Assisted with telephone reservations and orders.

Regularly check on guest’s satisfaction

Get ice for bartender

Help servers get drinks when needed.

Set up for big parties.

MARCH 2016-NOVEMBER 2016

CASHIER- IGA

Received and processed payments by cash, check, credit card, gift card, wick, food stamp and in-store credit.

Responded to customer inquired in person and via telephone.

EDUCATION

AUGUST 2013- DECEMEBER 2016

HIGHSCHOOL DEPLOMA, Washington Community Highschool

My GPA was about a 3.3, I graduated midterm with 22 in a half credit.

Participated in Drama for 3 In a half year.

JANUARY 2017-OCTOBER 2019

LAW ENFORCEMENT CERTIFICATE/CRIMINAL JUSTICE MAJOR, ICC peoria IL.

Got high scores overall in my courses. Got a 4.0 GPA so far in my classes I have taken.

Graduation 2020 finished classes for law enforcement certification in 2019 October.

Present

Criminal Justice associate degree

SKILLS

Customer Service

Time Management

Food & Beverage

Microsoft Word

Communication

Teamwork

Cashiering

Organization Skills

Microsoft PowerPoint

Restaurant Management

Leader

Patient

Hard working

Always up for new ideas

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