Customer Service Public School

Sonali Sakhare

Content Management Associate

Alacrity E-commerce Solutions Pvt. Ltd. (March, 2018 – Present)

+91-844******* – **************@*****.***

Willingness to have a growth oriented staunch profile in a leading corporate where my skill and knowledge are put up best for the success of the organization.

EXPERIENCE

Company: Amazon Development Centre, India, Pvt, Ltd (Pune)

Job Profile: Customer Service Associate (Voice Process) (June-17 - January-18) Roles and Responsibilities:

•Resolve product or service problems by clarifying the customer's complaint.

•Understand customer requirements so as to provide appropriate clarifications & solutions.

•Contribute ideas to resolve customer problems to improve productivity.

•Participate in meetings and activities held to improve customer satisfaction and business performance.

•Deliver prompt and professional solutions for customer inquires via direct contact, online chat, email etc.

•Determining the cause of the problem, following up to ensure resolution.

•Follow communication procedures, guidelines & policies.

Company: Alacrity E-Commerce Solutions Pvt. Ltd.

- Worked as a Content Copy Writer under the SEO Department (March, 2018 – January 2020), under the Content Department.

Roles and Responsibilities:

Product Addition: Add new inventories for the products, add images and manage categories on the website using Content Management System.

SEO Content Writing: Writing unique technical & high-quality content for publishing products on various marketplaces.

Content Writing: Create, Edit and Proofread the Content for the different brands of E-Commerce Websites. Write search engine-friendly content for products.

EDUCATION

Bachelor of Engineering : Jhulelal Institute of Technology (Nagpur,

India), 2013-2017 (Aggregate: 62%)

Higher Secondary: Sindhu Mahavidyalaya, Nagpur, 2009-2011 (Percentage: 60%)

Secondary School : Sri Guru Harkrishan Public School, Nagpur, 2009, (Percentage: 69%)

PROJECTS Major Project(Bachelors) : Compiler for Blind Programmers, 2017

•Developed a compiler that reads out all the text typed by the programmer and the errors in the program.

Mini Project(Bachelors) : Compiler Faculty Attendance System, 2016

•Application for faculty attendance through college computers in the premises rather than the old manual method

EXTRA

CURRICULAR

ACTIVITIES

Technical : Attended 19th National Conference on eGovernance, Nagpur

Non-Technical : Sketching, Swimming, Dancing, Singing

SKILLS

Software : C, C++

Operating Systems : Windows XP, 7, 8 and 8.1, Android, iOS, Ubuntu

Other Tools: Microsoft Office, Xilinx

STRENGTHS Communication Skills

•Flexibility & Adaptability

•Learning Agility: Quick Grasper & learner

•Prioritizing Tasks

•Leadership

•Responsible

•Positive Attitude: Creating a Positive Work Environment

Contact this candidate