Customer Service Representative

LANECIA TYMES

*****.*******@*****.*** 470-***-**** Buena Vista, GA 31803

Summary Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Skills Report creation

Credit card payment processing

Shipping and receiving understanding

Problem-solving abilities

High-energy attitude

Store maintenance

Retail sales customer service

Inventory control

Call center experience

Project management abilities

Promotional support

Experience Customer Service Representative 06/2019 - Current O'reilly Motor Cars Atlanta, GA

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Delivered high level of service and support to each customer, paving way for future business opportunities.

Worked with managers to develop service improvement initiatives. Set up and activated customer accounts.

Consulted with customers to determine best methods to resolve service and billing issues. Automotive Service Writer 02/2017 - 12/2018

Goot Pride Auto Buena Vista, GA

Researched vehicle maintenance history to determine maintenance needs. Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.

Documented service information in system within client profiles and updated repair status. Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.

Scheduled repair work by assigning tasks to mechanics based on skills and availability. Excelled in exceeding daily credit card application goals. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Oversaw warranty counseling process to manage expense controls. Education and

Training

High School Diploma 05/2015

Marion County High School Buena Vista, GA

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