LANECIA TYMES
*****.*******@*****.*** 470-***-**** Buena Vista, GA 31803
Summary Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Skills Report creation
Credit card payment processing
Shipping and receiving understanding
Problem-solving abilities
High-energy attitude
Store maintenance
Retail sales customer service
Inventory control
Call center experience
Project management abilities
Promotional support
Experience Customer Service Representative 06/2019 - Current O'reilly Motor Cars Atlanta, GA
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Worked with managers to develop service improvement initiatives. Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues. Automotive Service Writer 02/2017 - 12/2018
Goot Pride Auto Buena Vista, GA
Researched vehicle maintenance history to determine maintenance needs. Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Documented service information in system within client profiles and updated repair status. Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
Scheduled repair work by assigning tasks to mechanics based on skills and availability. Excelled in exceeding daily credit card application goals. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Oversaw warranty counseling process to manage expense controls. Education and
Training
High School Diploma 05/2015
Marion County High School Buena Vista, GA
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